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Asia-Pacific Contact Center Applications Market, Forecast to 2023
Moderate Growth is Expected, as Investment Will Shift from Core Application Segments
RELEASE DATE
09-May-2018
09-May-2018
REGION
Asia Pacific
Asia Pacific
DELIVERABLE TYPE
Market Research
Market Research
RESEARCH CODE
P990-01-00-00-00
P990-01-00-00-00
SKU
IT03674-AP-MR_21886
IT03674-AP-MR_21886
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments, including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.
Research Scope
- Market trends (market conditions, technology trends, pricing trends)
- Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)
- Revenue forecast by solutions, applications, and technologies
- Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
- Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.
Research Highlights
The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).
Key Issues Addressed
- Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
- What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
- What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
- How will the market change over time? Will there be a shift in the business model/pricing strategy?
- Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
- Do the products and services offered meet customer needs or is additional development required?
Executive Summary
Market Engineering Measurements
CEO’s Perspective
Market Definitions
Research Methodology
Geographical Coverage
Segmentation
Market Drivers
Market Restraints
Market Overview—Market Trends
Market Overview—Technology Trends
Market Overview—Price Trends
Revenue Forecast
Market Highlights by Country
Percent Revenue Breakdown by Application
Market Highlights by Application
Market Highlights by Horizontal and Vertical
Vendor Market Share
Vendor Market Share by Application
Asia-Pacific Market—Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
The Last Word
Legal Disclaimer
List of Exhibits
Market Engineering Methodology
Market Engineering Measurements
Appendix—Other Participants in Asia-Pacific
List of Figures
- 1. Total Contact Center Applications Market: Geographical Coverage, Asia-Pacific, 2016
- 2. Total Contact Center Applications Market: Vertical Segmentation, Asia-Pacific, 2016
- 3. Total Contact Center Applications Market: Horizontal Segmentation, Asia-Pacific, 2016
- 4. Total Contact Center Applications Market: Key Market Drivers, Asia-Pacific, 2017–2023
- 5. Total Contact Center Applications Market: Key Market Restraints, Asia-Pacific, 2017–2023
- 6. Total Contact Center Applications Market: Demand Analysis by Country, Asia-Pacific, 2016–2023
- 7. Total Contact Center Applications Market: Vendor Performance, Asia-Pacific, 2016
- 8. Contact Center Applications Market: Vendor Performance, Australia, 2016
- 9. Contact Center Applications Market: Competitive Structure, Australia, 2016
- 10. Contact Center Applications Market: Key Strategies and Tactics, Australia, 2015 and 2016
- 11. Contact Center Applications Market: Market Engineering Measurements, China, 2016
- 12. Contact Center Applications Market: Vendor Performance, China, 2016
- 13. Contact Center Applications Market: Competitive Structure, China, 2016
- 14. Contact Center Applications Market: Key Strategies and Tactics, China, 2015 and 2016
- 15. Contact Center Applications Market: Market Engineering Measurements, Hong Kong, 2016
- 16. Contact Center Applications Market: Vendor Performance, Hong Kong, 2016
- 17. Contact Center Applications Market: Competitive Structure, Hong Kong, 2016
- 18. Contact Center Applications Market: Key Strategies and Tactics, Hong Kong, 2015 and 2016
- 19. Contact Center Applications Market: Market Engineering Measurements, India, 2016
- 20. Contact Center Applications Market: Vendor Performance, India, 2016
- 21. Contact Center Applications Market: Competitive Structure, India, 2016
- 22. Contact Center Applications Market: Key Strategies and Tactics, India, 2015 and 2016
- 23. Contact Center Applications Market: Market Engineering Measurements, Indonesia, 2016
- 24. Contact Center Applications Market: Vendor Performance, Indonesia, 2016
- 25. Contact Center Applications Market: Competitive Structure, Indonesia, 2016
- 26. Contact Center Applications Market: Key Strategies and Tactics, Indonesia, 2015 and 2016
- 27. Contact Center Applications Market: Market Engineering Measurements, Japan, 2016
- 28. Contact Center Applications Market: Vendor Performance, Japan, 2016
- 29. Contact Center Applications Market: Competitive Structure, Japan, 2016
- 30. Contact Center Applications Market: Key Strategies and Tactics, Japan, 2015 and 2016
- 31. Contact Center Applications Market: Market Engineering Measurements, Malaysia, 2016
- 32. Contact Center Applications Market: Vendor Performance, Malaysia, 2016
- 33. Contact Center Applications Market: Key Strategies and Tactics, Malaysia, 2015 and 2016
- 34. Contact Center Applications Market: Market Engineering Measurements, New Zealand, 2016
- 35. Contact Center Applications Market: Vendor Performance, New Zealand, 2016
- 36. Contact Center Applications Market: Competitive Structure, New Zealand, 2016
- 37. Contact Center Applications Market: Key Strategies and Tactics, New Zealand, 2015 and 2016
- 38. Contact Center Applications Market: Market Engineering Measurements, The Philippines, 2016
- 39. Contact Center Applications Market: Vendor Performance, The Philippines, 2016
- 40. Contact Center Applications Market: Competitive Structure, The Philippines, 2016
- 41. Contact Center Applications Market: Key Strategies and Tactics, The Philippines, 2015 and 2016
- 42. Contact Center Applications Market: Market Engineering Measurements, Singapore, 2016
- 43. Contact Center Applications Market: Vendor Performance, Singapore, 2016
- 44. Contact Center Applications Market: Competitive Structure, Singapore, 2016
- 45. Contact Center Applications Market: Key Strategies and Tactics, Singapore, 2015 and 2016
- 46. Contact Center Applications Market: Market Engineering Measurements, South Korea, 2016
- 47. Contact Center Applications Market: Vendor Performance, South Korea, 2016
- 48. Contact Center Applications Market: Competitive Structure, South Korea, 2016
- 49. Contact Center Applications Market: Key Strategies and Tactics, South Korea, 2015 and 2016
- 50. Contact Center Applications Market: Market Engineering Measurements, Taiwan, 2016
- 51. Contact Center Applications Market: Vendor Performance, Taiwan, 2016
- 52. Contact Center Applications Market: Competitive Structure, Taiwan, 2016
- 53. Contact Center Applications Market: Key Strategies and Tactics, Taiwan, 2015 and 2016
- 54. Contact Center Applications Market: Market Engineering Measurements, Thailand, 2016
- 55. Contact Center Applications Market: Vendor Performance, Thailand, 2016
- 56. Contact Center Applications Market: Competitive Structure, Thailand, 2016
- 57. Contact Center Applications Market: Key Strategies and Tactics, Thailand, 2015 and 2016
- 58. Contact Center Applications Market: Market Engineering Measurements, Vietnam, 2016
- 59. Contact Center Applications Market: Vendor Performance, Vietnam, 2016
- 60. Contact Center Applications Market: Competitive Structure, Vietnam, 2016
- 61. Contact Center Applications Market: Key Strategies and Tactics, Vietnam, 2015 and 2016
- 62. Total Contact Center Applications Market: Market Engineering Measurements, Asia-Pacific, 2016
List of Charts
- 1. Total Contact Center Applications Market: Market Engineering Measurements, Asia-Pacific, 2016
- 2. Total Contact Center Applications Market: Research Methodology, Asia-Pacific, 2016
- 3. Total Contact Center Applications Market: Revenue Forecast, Asia-Pacific, 2014–2023
- 4. Total Contact Center Applications Market: Percent Revenue Breakdown by Application, Asia-Pacific, 2016
- 5. Total Contact Center Applications Market: Adoption Trends by Application, Asia-Pacific, 2016 and 2023
- 6. Total Contact Center Applications Market: Adoption Trends by Vertical, Asia-Pacific, 2016, 2020, and 2023
- 7. Total Contact Center Applications Market: Adoption Trends by Horizontal, Asia-Pacific, 2016, 2020, and 2023
- 8. Total Contact Center Applications Market: Market Share Analysis, Asia-Pacific, 2016
- 9. Contact Center Applications Market: Market Share Analysis of IVR Systems, Asia-Pacific, 2016
- 10. Contact Center Applications Market: Market Share Analysis of ICR Systems, Asia-Pacific, 2016
- 11. Contact Center Applications Market: Market Share Analysis of QM Systems, Asia-Pacific, 2016
- 12. Contact Center Applications Market: Market Share Analysis of OBD Systems, Asia-Pacific, 2016
- 13. Contact Center Applications Market: Market Share Analysis of Analytics Systems, Asia-Pacific, 2016
- 14. Contact Center Applications Market: Market Share Analysis of WFM Systems, Asia-Pacific, 2016
- 15. Contact Center Applications Market: Revenue Forecast, Australia, 2014–2023
- 16. Contact Center Applications Market: Revenue Forecast by Application, Australia, 2014–2023
- 17. Contact Center Applications Market: Adoption Trends by Vertical, Australia, 2016, 2020, and 2023
- 18. Contact Center Applications Market: Adoption Trends by Horizontal, Australia, 2016, 2020, and 2023
- 19. Contact Center Applications Market: Market Share Analysis, Australia, 2016
- 20. Contact Center Applications Market: Revenue Forecast, China, 2014–2023
- 21. Contact Center Applications Market: Revenue Forecast by Application, China, 2014–2023
- 22. Contact Center Applications Market: Adoption Trends by Vertical, China, 2016, 2020, and 2023
- 23. Contact Center Applications Market: Adoption Trends by Horizontal, China, 2016, 2020, and 2023
- 24. Contact Center Applications Market: Market Share Analysis, China, 2016
- 25. Contact Center Applications Market: Revenue Forecast, Hong Kong, 2014–2023
- 26. Contact Center Applications Market: Revenue Forecast by Application, Hong Kong, 2014–2023
- 27. Contact Center Applications Market: Adoption Trends by Vertical, Hong Kong, 2016, 2020, and 2023
- 28. Contact Center Applications Market: Adoption Trends by Horizontal, Hong Kong, 2016, 2020, and 2023
- 29. Contact Center Applications Market: Market Share Analysis, Hong Kong, 2016
- 30. Contact Center Applications Market: Revenue Forecast, India, 2014–2023
- 31. Contact Center Applications Market: Revenue Forecast by Application, India, 2014–2023
- 32. Contact Center Applications Market: Adoption Trends by Vertical, India, 2016, 2020, and 2023
- 33. Contact Center Applications Market: Adoption Trends by Horizontal, India, 2016, 2020, and 2023
- 34. Contact Center Applications Market: Market Share Analysis, India, 2016
- 35. Contact Center Applications Market: Revenue Forecast, Indonesia, 2014–2023
- 36. Contact Center Applications Market: Revenue Forecast by Application, Indonesia, 2014–2023
- 37. Contact Center Applications Market: Adoption Trends by Vertical, Indonesia, 2016, 2020, and 2023
- 38. Contact Center Applications Market: Adoption Trends by Horizontal, Indonesia, 2016, 2020, and 2023
- 39. Contact Center Applications Market: Market Share Analysis, Indonesia, 2016
- 40. Contact Center Applications Market: Revenue Forecast, Japan, 2014–2023
- 41. Contact Center Applications Market: Revenue Forecast by Application, Japan, 2014–2023
- 42. Contact Center Applications Market: Adoption Trends by Vertical, Japan, 2016, 2020, and 2023
- 43. Contact Center Applications Market: Adoption Trends by Horizontal, Japan, 2016, 2020, and 2023
- 44. Contact Center Applications Market: Market Share Analysis, Japan, 2016
- 45. Contact Center Applications Market: Revenue Forecast, Malaysia, 2014–2023
- 46. Contact Center Applications Market: Revenue Forecast by Application, Malaysia, 2014–2023
- 47. Contact Center Applications Market: Adoption Trends by Vertical, Malaysia, 2016, 2020, and 2023
- 48. Contact Center Applications Market: Adoption Trends by Horizontal, Malaysia, 2016, 2020, and 2023
- 49. Contact Center Applications Market: Market Share Analysis, Malaysia, 2016
- 50. Contact Center Applications Market: Revenue Forecast, New Zealand, 2014–2023
- 51. Contact Center Applications Market: Revenue Forecast by Application, New Zealand, 2014–2023
- 52. Contact Center Applications Market: Adoption Trends by Vertical, New Zealand, 2016, 2020, and 2023
- 53. Contact Center Applications Market: Adoption Trends by Horizontal, New Zealand, 2016, 2020, and 2023
- 54. Contact Center Applications Market: Market Share Analysis, New Zealand, 2016
- 55. Contact Center Applications Market: Revenue Forecast, The Philippines, 2014–2023
- 56. Contact Center Applications Market: Revenue Forecast by Application, The Philippines, 2014–2023
- 57. Contact Center Applications Market: Adoption Trends by Vertical, The Philippines, 2016, 2020, and 2023
- 58. Contact Center Applications Market: Adoption Trends by Horizontal, The Philippines, 2016, 2020, and 2023
- 59. Contact Center Applications Market: Market Share Analysis, The Philippines, 2016
- 60. Contact Center Applications Market: Revenue Forecast, Singapore, 2014–2023
- 61. Contact Center Applications Market: Revenue Forecast by Application, Singapore, 2014–2023
- 62. Contact Center Applications Market: Adoption Trends by Vertical, Singapore, 2016, 2020, and 2023
- 63. Contact Center Applications Market: Adoption Trends by Horizontal, Singapore, 2016, 2020, and 2023
- 64. Contact Center Applications Market: Market Share Analysis, Singapore, 2016
- 65. Contact Center Applications Market: Revenue Forecast, South Korea, 2014–2023
- 66. Contact Center Applications Market: Revenue Forecast by Application, South Korea, 2014–2023
- 67. Contact Center Applications Market: Adoption Trends by Vertical, South Korea, 2016, 2020, and 2023
- 68. Contact Center Applications Market: Adoption Trends by Horizontal, South Korea, 2016, 2020, and 2023
- 69. Contact Center Applications Market: Market Share Analysis, South Korea, 2016
- 70. Contact Center Applications Market: Revenue Forecast, Taiwan, 2014–2023
- 71. Contact Center Applications Market: Revenue Forecast by Application, Taiwan, 2014–2023
- 72. Contact Center Applications Market: Adoption Trends by Vertical, Taiwan, 2016, 2020, and 2023
- 73. Contact Center Applications Market: Adoption Trends by Horizontal, Taiwan, 2016, 2020, and 2023
- 74. Contact Center Applications Market: Market Share Analysis, Taiwan, 2016
- 75. Contact Center Applications Market: Revenue Forecast, Thailand, 2014–2023
- 76. Contact Center Applications Market: Revenue Forecast by Application, Thailand, 2014–2023
- 77. Contact Center Applications Market: Adoption Trends by Vertical, Thailand, 2016, 2020, and 2023
- 78. Contact Center Applications Market: Adoption Trends by Horizontal, Thailand, 2016, 2020, and 2023
- 79. Contact Center Applications Market: Market Share Analysis, Thailand, 2016
- 80. Contact Center Applications Market: Revenue Forecast, Vietnam, 2014–2023
- 81. Contact Center Applications Market: Revenue Forecast by Application, Vietnam, 2014–2023
- 82. Contact Center Applications Market: Adoption Trends by Vertical, Vietnam, 2016, 2020, and 2023
- 83. Contact Center Applications Market: Adoption Trends by Horizontal, Vietnam, 2016, 2020, and 2023
- 84. Contact Center Applications Market: Market Share Analysis, Vietnam, 2016
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