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Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations
09-May-2018
Asia Pacific
Market Research
4K53-01-00-00-00
IT03668-AP-MR_21879
The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.
Research Scope
- Market trends (market conditions, technology trends, pricing trends)
- Revenue forecast by solutions, applications, and technologies
- Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
- Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.
Research Highlights
The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).
Key Issues Addressed
- Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
- What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
- What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
- How will the market change over time? Will there be a shift in the business model/pricing strategy?
- Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
- Do the products and services offered meet customer needs or is additional development required?
Executive Summary
Market Engineering Measurements
Market Definitions
Research Methodology
Segmentation
Market Engineering Measurements
Overview of Key Trends
Revenue Forecast
Revenue Forecast by Application
Vertical Adoption Trends
Horizontal Adoption Trends
Market Share
Competitive Environment
Competitive Assessment
Legal Disclaimer
List of Exhibits
Market Engineering Methodology
Partial List of Companies Interviewed
List of Figures
- 1. Contact Center Applications Market: Vertical Segmentation, The Philippines, 2016
- 2. Contact Center Applications Market: Horizontal Segmentation, The Philippines, 2016
- 3. Contact Center Applications Market: Market Engineering Measurements, The Philippines, 2016
- 4. Contact Center Applications Market: Vendor Performance, The Philippines, 2016
- 5. Contact Center Applications Market: Competitive Structure, The Philippines, 2016
- 6. Contact Center Applications Market: Key Strategies and Tactics, The Philippines, 2015 and 2016
List of Charts
- 1. Contact Center Applications Market: Market Engineering Measurements, The Philippines, 2016
- 2. Contact Center Applications Market: Research Methodology, The Philippines, 2016
- 3. Contact Center Applications Market: Application Segmentation, The Philippines, 2016
- 4. Contact Center Applications Market: Revenue Forecast, The Philippines, 2014–2023
- 5. Contact Center Applications Market: Revenue Forecast by Application, The Philippines, 2014–2023
- 6. Contact Center Applications Market: Adoption Trends by Vertical, The Philippines, 2016, 2020, and 2023
- 7. Contact Center Applications Market: Adoption Trends by Horizontal, The Philippines, 2016, 2020, and 2023
- 8. Contact Center Applications Market: Market Share Analysis, The Philippines, 2016
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Research Scope
- Market trends (market conditions, technology trends, pricing trends)
- Revenue forecast by solutions, applications, and technologies
- Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
- Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.
Research Highlights
The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Ge
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Executive Summary~ || Executive Summary~ || Market Engineering Measurements~ | Market Overview~ || Market Definitions~ || Research Methodology~ || Segmentation~ | Forecasts and Trends~ || Market Engineering Measurements~ || Overview of Key Trends~ || Revenue Forecast~ || Revenue Forecast by Application~ || Vertical Adoption Trends~ || Horizontal Adoption Trends~ | Market Share and Competitive Analysis~ || Market Share~ || Competitive Environment~ || Competitive Assessment~ || Legal Disclaimer~ | Appendix~ || List of Exhibits~ || Market Engineering Methodology~ || Partial List of Companies Interviewed~ |
| List of Charts and Figures | 1. Contact Center Applications Market: Vertical Segmentation, The Philippines, 2016~ 2. Contact Center Applications Market: Horizontal Segmentation, The Philippines, 2016~ 3. Contact Center Applications Market: Market Engineering Measurements, The Philippines, 2016 ~ 4. Contact Center Applications Market: Vendor Performance, The Philippines, 2016~ 5. Contact Center Applications Market: Competitive Structure, The Philippines, 2016~ 6. Contact Center Applications Market: Key Strategies and Tactics, The Philippines, 2015 and 2016~| 1. Contact Center Applications Market: Market Engineering Measurements, The Philippines, 2016~ 2. Contact Center Applications Market: Research Methodology, The Philippines, 2016~ 3. Contact Center Applications Market: Application Segmentation, The Philippines, 2016~ 4. Contact Center Applications Market: Revenue Forecast, The Philippines, 2014–2023~ 5. Contact Center Applications Market: Revenue Forecast by Application, The Philippines, 2014–2023~ 6. Contact Center Applications Market: Adoption Trends by Vertical, The Philippines, 2016, 2020, and 2023~ 7. Contact Center Applications Market: Adoption Trends by Horizontal, The Philippines, 2016, 2020, and 2023~ 8. Contact Center Applications Market: Market Share Analysis, The Philippines, 2016~ |
| Author | Shuishan Lu |
| Industries | Information Technology |
| WIP Number | 4K53-01-00-00-00 |
| Keyword 1 | Philippine Contact Center Applications Market |
| Keyword 2 | Contact Center Applications |
| Is Prebook | No |
| GPS Codes | 9533-C1,9661,9702-C1,9705-C1,9884-C1 |
Philippine Contact Center Applications Market, Forecast to 2023
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