Search results for: 'long term impacts of evolving cloud'

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

Since 2010, Frost & Sullivan has conducted an annual survey involving cloud decision-makers in both information technology and business areas. The purpose of this survey is to understand perspectives, choices, and acquisition strategies of organizations worldwide concerning cloud technologies.In this report, Frost & Sullivan examines and analyzes r...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

With the expanding BRICS bloc (Brazil, Russia, India, China, and South Africa), there has been an increased drive to reduce Western dominance and build South-South collaboration. Members are involved in developing technologies and infrastructure to reduce dependence on traditional, Western-based technologies. This strategic shift spans sectors such...

Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

According to business respondents to the 2024 Frost & Sullivan Global Cloud User Survey, artificial intelligence (AI) has now surpassed cloud as the most important aspect of digital transformation. As such, companies continue to build hybrid, multicloud environments to support AI deployments that meet business goals, such as revenue growth, improve...

The hybrid cloud storage software (HCSS) platforms market is evolving from traditional hybrid storage enablement to intelligent distributed data orchestration for data-intensive enterprise environments. HCSS platforms enable unified access, mobility, protection, and policy-driven orchestration across on-premises, cloud, and edge environments. The p...

In 2025, organizations across all industries and geographies are focused on artificial intelligence (AI): specifically, how to reap the benefits while minimizing risks. The rapid evolution of AI technologies is driving investment throughout the stack: in infrastructure, processing and storage, data frameworks, cybersecurity, and AI-infused applic...

Moving an enterprise from physical connectivity and security infrastructure to a cloud-first Zero Trust Architecture (ZTA) is an urgent mandate. But even for the most agile of organizations, that transformation can be a leap. That’s especially true for organizations reliant on flat-network dependent systems. For IT leaders, the roadmap to an ideali...