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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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17 Aug 2022  |  Global  |  Market Research
Insights for CISOs—How a Hybrid Island Strategy Accelerates Enterprise Cloud Zero Trust Architecture Transformation
A Strategic Approach to “Marooning” Legacy Systems within Shrinking Microperimeters
Moving an enterprise from physical connectivity and security infrastructure to a cloud-first Zero Trust Architecture (ZTA) is an urgent mandate. But even for the most agile of organizations, that transformation can be a leap. That’s especially true for organizations reliant on flat-network dependent systems. For IT leaders, the roadmap to an ideali...
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20 Dec 2022  |  Global  |  Technology Research
Technologies Transforming HVAC Systems and Their Global Growth Opportunities
Digital Transformation in HVAC Systems for Enhanced Efficiency and Convenience
HVAC systems have been witnessing a major transformation with the inclusion of novel technologies, including IoT and artificial intelligence/machine learning. These technologies offer various benefits and improvements for legacy HVAC systems, such as improved efficiency, remote monitoring and control, energy savings, and reduced carbon emissions. ...
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30 May 2022  |  North America  |  Market Research
Navigating a Successful CX Transformation with Conversational AI
Key Takeaways from the 2022 Conversational Interaction Conference
The Conversational Interaction (CI) Conference was held in San Jose, CA, from April 12 to 13, 2022. It was organized by Bill Meisel’s TMA Associates and LUI News (Language User Interface) in conjunction with AVIOS (Audio Visual Input Output Society), a non-profit speech technology professional society. The CI2022 conference resumed after a two-year...
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15 Jul 2022  |  North America  |  Market Research
Global Business Process Management Services Growth Opportunities
Disruptive Digital Technologies Accelerate BPM Transformation in a Post-COVID-19 World
Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer s...
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23 Dec 2022  |  North America  |  Market Research
North American Managed SD WAN Growth Opportunities, 2022
Flexible and Secure Networking Supports Transformational Growth
Software-defined wide area network (SD-WAN) is a software approach to managing and controlling the underlying enterprise network technologies to optimize costs and application performance. SD-WAN delivers the flexible, scalable, high-performance, and intelligent networks that enterprises need to support their complex configurations, which include c...
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27 Jul 2022  |  Global  |  Market Research
Global Artificial Intelligence Growth Opportunities
Transformative Mega Trends in AI Create ICT Growth
As the Mega Trends shape the AI landscape, it will have a ripple effect on new revenue and growth opportunities for start-ups and global information and communication technology (ICT) companies. This research service identifies growth opportunities related to providing integration services to build customized solutions for AI, edge data centers, an...
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06 Apr 2022  |  Global  |  Technology Research
Top 50 Emerging Technologies: 2022 Edition- Interactive Deliverable Access
Technologies Poised to Transform the Future of Organizations
For more than a decade, Frost & Sullivan’s Emerging Technology experts have provided specific answers to critical questions, guiding organizations through the Top 50 Emerging Technologies Platform. The team has lived technology discovery for decades and understands the science, the technology, and the details. Cutting-edge intelligence on the 50 mo...
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30 Dec 2022  |  Global  |  Market Research
Insights for CISOs—Secure Messaging Solutions
Transformational Growth in Digitalization and its Impact on Communication for Business Needs
Business productivity practices have changed dramatically over the past several years. This is attributed to the move to a remote workforce and the accelerated digital transformation of enterprises. Communication is an essential component of business efficiency. Enterprise messaging integrates different types of virtual communication required for b...
$2,450.00