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5G network APIs are emerging as a powerful enabler of monetization in the era of programmable networks, especially as standalone (SA) 5G cores become more widespread. For the first time in years, APIs offer telecom operators a viable platform to unlock application innovation, enabling new services that can dynamically tap into network capabilities ...

In this report, Frost & Sullivan examines the Network-as-a-service (NaaS) business model. NaaS is a modern business model for service providers to quote, sell, and manage network services to enterprises and their wholesale providers. The model enables network operators to deliver a cloud-like consumption model with a frictionless customer experien...

This market insight explores the role of the Information and Communications technology industry in the European electric vehicles market. It examines the requirement of various ICT tools in the electric vehicle environment such as IT mobility platforms, software systems, and connectivity. It finally discusses the current role of various ICT infrast...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...

This edition of the IT, Computing and Communication Technology Opportunity Engine explores emerging growth prospects in AI-driven spatial intelligence, automated 3D intelligence, agentic observability, end-to-end agentic observability, unified API & AI gateway, API and AI connectivity platform, global GPU cloud, global cloud infrastructure, and tai...

This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Unified AI robotics, Hybrid GPU cloud and MLOps, Production inference stack, Full-stack reinforcement-learning compute, AI Infrastructure, Computer Vision, Software-Defined Applications, Developer Platform & Cloud Application Deploymen...

Holistic Web Protection is an emerging category of security solutions that is focused on the comprehensive protection of websites, web applications, and related services. It is offered as cloud services and managed to a varying extent. Holistic Web Protection solutions integrate three key security technologies: distributed denial-of-service (DDoS) ...

This edition of the ITCC Technology Opportunity Engine highlights breakthrough innovations across AI-driven compliance automation, open banking platforms, cloud-native data integration, high-capacity optical transport, industrial IoT, advanced radar sensing, cloud-managed networks, ML-based fintech payments, workspace productivity, and sales CRM so...