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13 Oct 2023  |  Global  |  Customer Research
Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority
Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...
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27 Oct 2025  |  Global  |  Technology Research
Growth Opportunities in AI-Driven Additive Manufacturing
Low-Cost Optimization Trends & Demand for Efficiency Are Driving Market Growth in the Manufacturing Sector
The additive manufacturing sector has seen significant growth in recent years owing to growing demand for customized products and complex geometries in various sectors, including automotive, defense, aerospace, consumer electronics, manufacturing, and energy. AI has a wide range of applications in additive manufacturing at various levels and is a k...
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22 May 2026  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2025 to 2026
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...
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30 Dec 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...
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14 Sep 2021  |  Global  |  Market Research
IoT Start-up Tracker: Digital Manufacturing
An Integrated Digital Manufacturing Approach Creates New Growth Opportunities
The manufacturing industry is increasingly focused on improving business process efciency and quality, in addition to customer experience. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of ...
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02 Dec 2019  |  North America  |  Market Research
YouTube Continues Its Impressive Growth Momentum in 2019
YouTube Reaches More 18-49 year Olds in an Average Week Than All Cable TV Networks Combined
YouTube has the highest share in reach and watch time among all ad supported OTT platforms. According to Nielsen, more than half of 18- to 49-year-olds in the US are either light viewers of TV or do not subscribe at all. Over 90% of these people watch YouTube. Watch time of YouTube on television screens alone tops 250 million hours per day. YouTube...
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11 Nov 2021  |  Global  |  Technology Research
Driving Next-generation Advancements in Manufacturing through Extended Reality
Manufacturing Efficiency Will Boost Adoption of Extended Reality Systems in Industries
The development of augmented reality (AR), virtual reality (VR), and extended reality (XR) technologies expect to accelerate in upcoming years. Technology developers and adopters across various industries experiment with these innovations for mass deployment, driving the shift from product testing for specific application requirements to scaling th...
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Manufacturing
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...
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11 Nov 2021  |  Global  |  Market Research
Reimagine Customer Experience in Manufacturing
How to Power End-to-End Personalized Engagements
Investments in CX are Accelerating to Tackle COVID-19 Challenges in the Manufacturing Industry Businesses are often unable to keep up with the expectations of today’s sophisticated customers. Competition is a click away in this digital world, and social media can make or break a business. To compete in this environment, both B2C and B2B organizatio...
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30 Sep 2022  |  Global  |  Customer Research
CX Investments in the Manufacturing Industry 2022
Acceleration to Hybrid, Flexible, and Highly Secure Models
Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...
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