Search results for: 'consisting tech'

03 Mar 2020  |  Asia Pacific  |  Market Research

Asia-Pacific Integrated Cybersecurity Framework Industry Guide, 2020

A Changing Security Approach Increases Visibility, Openness, and Consistency to Fortify the Attack Surface via Unified Policies an

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Key Issues Addressed

An integrated cybersecurity framework is an offering by leading vendors aimed at the future of cybersecurity; while not a new approach, it has become increasingly popular in recent years. A unified cybersecurity framework applies a consistent set of policies and rules, with 3 key advantages over point solutions: it allows for more consistency in co...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

Complexities in migration journeys form the key challenge for many end users in Australia, driven mainly by difficulties in migrating complex Big Data applications to the cloud. In addition, many enterprises now have heterogeneous environments consisting of legacy IT infrastructure and cloud-based applications, creating integration challenges in ma...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

The South Korean SCM market recorded positive growth; the Web security segment witnessed stronger growth than the e-mail security segment. Awareness of ransomware, scams, spear phishing, and network-based advanced malware attacks drive the adoption of security solutions. SCM vendors are trying to integrate Web and e-mail security features with the ...

2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...

This market insight aims to analyze how smart retail can impact retailers and their operations in the Asia-Pacific region and seeks to examine how the Internet of Things (IoT) is enabling Smart Retail and helping bring the digital experience into physical stores. Research Scope: • Analyze services, solutions, case studies for in-store digitizati...