Search results for: 'market analyst 2014'

This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Data breaches have risen in scale and complexity, and enterprises are investing in many solutions to address each new threat exposure. Often, such solutions operate in silos, generating alerts on multiple threat types. The security operations center (SOC) must handle and respond to each alert; when done manually, speed and accuracy suffer. SOCs con...

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

Smart card vendors continue to move from provisioning of physical cards to the delivery of smart card-related software and services. The commoditization of physical smart cards and the progressive digitalization of services have forced smart card vendors to re-think their strategies and focus on the services side of their business. Frost & Sullivan...

This strategic insight provides a comprehensive overview of the evolving US mobile device trade-in and protection market, with a focus on critical trends in reverse logistics and the underlying economics of trade-in programs. As the market matures, trade-in initiatives are increasingly recognized not only for driving customer acquisition and return...

21 Feb 2024  |  Global  |  Market Research

Global Managed Detection and Response Growth Opportunities

Competitive Intensity Drives AI-powered Innovation and Extended Service Offerings in the Rapidly Evolving and Fast-growing MDR Space

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MDR is a managed security service that provides a combination of security tools, controls, and human expertise to deliver proactive 24x7 monitoring of a security environment and perform detection and response. While organizations have been providing SOC services for many years, MDR as a service has evolved. The change is due to fierce competition f...