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16 Dec 2020  |  Asia Pacific  |  Market Research
Outstanding Customer Engagement Fuels Indonesia’s Customer Experience Outsourcing Services Market, 2020–2026
Lower Costs, Business Reslilency, and Access to Skilled Talent to UsherTransformational Growth
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Demand for Outstanding Customer Engagement Fuels Thailand's Customer Experience Outsourcing Services Market, 2020–2026
Lower Costs, Business Reslilency, and Access to Skilled Talent to Bring About Transformational Growth in the Outsourcing Space
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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12 Nov 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Smart City Opportunities: Transformative Mega Trends
Future Growth Potential Lies in the Opportunities Provided by Smart Cities
The Asia-Pacific (APAC) smart city market recorded robust growth in 2019. It generated a revenue of $33.5 billion and is anticipated to expand at a compound annual growth rate (CAGR) of 29.1% between 2019 and 2025 to reach $154.84 billion in 2025. The market is expected to grow exponentially as government initiatives call for smart technologies to ...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026
Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments
The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...
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27 Jan 2021  |  Asia Pacific  |  Market Research
Transformative Mega Trends are Driving the ASEAN Colocation Market, Forecast to 2026
Hyperscale Cloud Providers and OTT Segments Represent Key Growth Opportunities
With the growing presence of hyperscale cloud service providers, high penetration of Internet connectivity, and a keen focus on cybersecurity and data privacy, the demand for data storage and managed hosting services is expected to grow exponentially across the ASEAN region. In mature data center markets such as Singapore, which still remains the d...
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05 Dec 2016  |  Asia Pacific  |  Market Research
Asia-Pacific Smart Retail in the Physical Store
Moving from digital awareness to immersion by utilizing the Internet of Things (IoT) to enhance in-store shopper experience
This market insight aims to analyze how smart retail can impact retailers and their operations in the Asia-Pacific region and seeks to examine how the Internet of Things (IoT) is enabling Smart Retail and helping bring the digital experience into physical stores. Research Scope: • Analyze services, solutions, case studies for in-store digitizati...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026
Demand for Personalisation and Multilingual Support to Drive Future Investments
The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Automation and Omnichannel Fuel South Korean Customer Experience Outsourcing Services Market, 2020–2026
Lower Cost Benefits, Business Flexibility, and Access to Skilled Talent to Support CX Outsourcing Growth Strategies
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
$2,450.00
Special Price $1,837.50 save 25 %
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16 Dec 2020  |  Asia Pacific  |  Market Research
Automation and Artificial Intelligence Fuel Japan’s Customer Experience Outsourcing Services Market, 2020–2026
Rising Costs, Talent Saturation, and the Demand for Better CRM Integration to Enable Businesses to Outsource Customer Experience Processes
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
$2,450.00
Special Price $1,837.50 save 25 %
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23 Nov 2020  |  Asia Pacific  |  Market Research
Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026
Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades
The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
$2,450.00
Special Price $1,837.50 save 25 %