Search results for: 'multi'

To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines how ...

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Enterprises today are adopting a multi-cloud environment, either as a conscious decision or as a default. However, most of them either don’t have the knowledge or the technology tools to implement an effective multi-cloud strategy; or they have an inadequate environment, comprising multiple siloed clouds, which was not consciously planned and artic...

Multi-CDN strategies are quickly becoming a topic of interest for organizations in a wide range of industries. There are clear, tangible business benefits to deploying multi-CDNs around improving the user experience and controlling costs. And although some respondents hold the perception that operating multi-CDNs can be complex, companies are dispe...

This study examines the North American mobile asset management (MAM) market. For the purposes of this study, mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a companys four walls. Rich data...

Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, service delivery, and an improved user experience. Private multi-access edge computing (MEC) is a private mobile networ...

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factor...

This strategic insight provides a comprehensive overview of the evolving US mobile device trade-in and protection market, with a focus on critical trends in reverse logistics and the underlying economics of trade-in programs. As the market matures, trade-in initiatives are increasingly recognized not only for driving customer acquisition and return...

Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...