Search results for: 'pfa0 work switch'

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

11 Aug 2022  |  Europe  |  Market Research

European Managed and Professional Security Services Market

Partnering with MSS/PSS Vendors to Advance Security Maturity

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The Managed Security Services Market is made up of security vendors who provide technology, expertise, and management for the private and public sector, but the customer retains control and oversight. Common services include DDoS protection or mitigation, managed firewall, vulnerability management, or breach & attack simulation. These services a...

In this research service, Frost & Sullivan provides a detailed analysis of the 2021 European SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents involved the C-suite and IT/Network decision-makers from various enterprises, including small businesses (250 to 499 employees), mid-size business...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

12 Jul 2017  |  Europe  |  Market Research

EMEA Managed Security Services Market, Forecast to 2021

Threat Detection and Remediation to Emerge as Key Market Drivers

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The Managed Security Services (MSS) market in Europe, Middle East and Africa (EMEA) registered a second consecutive year of double-digit, year-on-year (YoY) growth of 16.0% in 2016, after a 15.0% YoY increase in 2015. By 2015, trends show a decline in the combined market share of the top 3 participants and an increase in the number of suppliers. Me...