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29 Jan 2024  |  Global  |  Market Research
The Current State of the Internet of Things Continuity and Change, Commonalities, and Fragmentation
Highlights from the Annual Frost & Sullivan Global IoT Survey
In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...
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23 May 2023  |  Global  |  Market Research
AI Creates Growth Opportunities in the Changing Contact Center Landscape
Key Takeaways from the 19th Annual Customer Contact East MindXchange
Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...
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04 Feb 2026  |  Global  |  Technology Research
Growth Opportunities in AI-Based Simulation Modeling in Healthcare
Multimodal AI, AR/VR Integration, and Generative AI to Drive Transformational Growth
Traditional training environments face patient safety risks, resource constraints, and limited exposure to rare event scenarios. Additionally, physical simulations are costly, limiting accessibility (especially in resource-constrained settings). Current simulation models lack personalization, resulting in operational complexity for hospitals due to...
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29 Jul 2025  |  Global  |  Customer Research
Contact Center Objectives and Investment Plans, 2025 to 2027
A Customer Perspective
In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...
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30 Dec 2022  |  Global  |  Customer Research
The Current State of the Internet of Things—Continuity and Change, Commonalities, and Fragmentation
Highlights from the Annual Frost & Sullivan Global IoT Survey
In this second annual Frost & Sullivan IoT user survey, we begin to gain a longitudinal understanding of continuity and change. A total of 606 respondents participated in the survey conducted in Q3 2022, with IT and Business Decision makers responsible for Respondents representing a range of industries, organization sizes, and global regions. ...
$4,950.00
Special Price $3,712.50 save 25 %
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25 May 2016  |  Global  |  Technology Research
Technology Advancements Transforming Environmental Monitoring (TechVision)
Timely and Meaningful Action Plans with Innovative Sensing Devices
Climate changes in the past were attributed to astronomical deviations, however presently it is predominantly anthropogenic. Ocean acidification, air quality deterioration, and ice sheet melting are few evidences of climate change. Advanced monitoring technologies are greatly supporting formulation of action plans for managing changes in the enviro...
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21 Dec 2018  |  Global  |  Market Research
Quantum Computing—Game-changing Vertical Market Implications, 2018
Potential Applications for the Use of Quantum Computers Across Various Verticals
Since the development of one of the first theoretical frameworks for a quantum computer in the early 1980s, scientists have been working on achieving ‘Quantum Supremacy’. This state will be achieved by the design and construction of a quantum computer capable of solving problems that cannot be realistically solved by the most powerful classic super...
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29 Jul 2022  |  Global  |  Customer Research
Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning
Adapting to Meet the Needs of Modern Students
Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden need f...
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12 Jun 2024  |  Global  |  Market Research
Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024
Employee Experience and Disruptive Digital Technologies Drive Customer Experience Investments
The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...
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08 Aug 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025
Customer Perspectives
In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...
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