Description

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact centers are the nerve center of the organizations they serve and are a primary contributor to the overall CX.

Contact center leaders are managing historic and volatile change as the overall customer experience (CX) industry continues to evolve in an ever-changing post-pandemic world. Delivering the best CX possible is a strategic imperative for contact centers—leaders must embrace critical strategies that help achieve that mission, including improving the employee experience, embracing and applying change management, and leveraging technology innovation such as artificial intelligence (AI).

Learn some best practices shared by leading contact center leaders at the event.

Author: Bernardin Arnason