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This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

Artificial intelligence (AI) and machine learning (ML) have been adopted widely across industries over the years due to the multifaceted benefits that the technologies bring about. AI and ML have been also increasingly adopted across industries, from such as healthcare, education, information and communication technologies (ICT), logistics, marit...

Robust adoption of cloud-based AMD solutions will drive the Indian AMD solution market until 2023. The outcome of the Indian general elections 2019 will affect country policies and may increase uncertainty in revenue generation. The rapid digital transformation underway in the country and government initiatives, such as the Digital India Progra...

The AMD solution market in Greater China experienced robust YoY growth of 30.4%, becoming the second largest AMD market in the Asia-Pacific region. On-premise AMD solution remained the key revenue generator as it was the preferred deployment option in Greater China. Local Chinese vendors, such as Huawei, DBAPPSecurity, and NSFOCUS, experienced trem...

ASEAN was the third-largest revenue contributor to the AMD market in Asia-Pacific. Despite a strong growth rate of 30.6% in 2017, the market recorded a slower YoY growth of 15.4% in 2018. As one of the fastest-growing digital economies in Asia-Pacific, ASEAN is now a hot spot for targeted cyber espionage, state-sponsored cyberattacks, ransomware or...

The Japanese Advance Malware Detection (AMD) solution market witnessed a healthy YoY growth rate of 13.6%. Basic cybersecurity solutions, such as firewall, IDS/IPS and content security (email and web security) are quite saturated in terms of cybersecurity investment. As such, advanced cybersecurity solution is still a growing market in Japan, with ...

The South Korean Advanced Malware Detection Solution market witnessed a steady YoY growth in 2018. Though cloud-based deployments are expected to grow at a much higher CAGR, on-premises deployments are expected to dominate the South Korean AMD solutions market until 2023. Cyberattacks are becoming more sophisticated. The latest attacks included...