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This report consists of two components: Part 1 focuses on the definition of Cross-Industry 2.0, the new business models involved, the continued demands from customer life-changing services, and how cloud-based capabilities fit into the big picture defined by the converging IT, telecommunications, advertising, content, and application marketplace. ...

The pay TV market has been in a state of disruption for the past few years. With many of these content services starting to mature, the streaming media market is about to evolve again, causing confusion for consumers. Many of these services started out pitching one main value proposition – being low cost. But now, with nearly every major streaming ...

Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...

The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...

On July 18, 2006, Amdocs announced the acquisition of Cramer Systems for $375 million. Cramer Systems will become the new service activation division within Amdocs. Indications are that Cramer management and staff will remain intact in the UK. The acquisition is intended to extend the Amdocs product and service offerings, not cut costs or elimin...

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

This market insight provides unit shipment forecasts, segmentation by region, and market share analysis for the global self-checkout systems market. The regional forecast covers North America and Latin America (NALA), Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC). Market drivers and restraints are ranked in order of impact. Th...

Product revenue decline was significant for inbound contact routing and IVR systems, and low to moderate for quality monitoring