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Analytics the Only Bright Spot in a Declining On-Premises Market
13-Aug-2015
North America
Market Research
NF3D-01-00-00-00
IT00765-NA-MR_02067
This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry vertical, and contact center size. The study also provides vendor market shares for each of the product segments, and the total market.
Market Segments
Product Definitions
Revenue Definitions
Market Drivers
Market Restraints, North America, 2015–2019
List of Figures
- 1. Contact Center Systems Market: Revenue Forecast by Product Segment, North America, 2013–2019
- 2. Contact Center Systems Market: Revenue Forecast by Industry Vertical, North America, 2013–2019
- 3. Contact Center Systems Market: Revenue Forecast by Contact Center Size, North America, 2013–2019
- 4. Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 5. IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 6. Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 7. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 8. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 9. Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 10. Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014
- 11. Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
List of Charts
- 1. Market Segments: North America Contact Center Systems Markets
- 2. Contact Center Systems Market: Market Drivers and Restraints, North America, 2015–2019
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Market Definitions~ || Market Segments~ || Product Definitions~ || Revenue Definitions~ | Market Drivers and Restraints, North America, 2015–2019~ || Market Drivers~ ||| Omni-channel customer experience strategies~ ||| Contact center analytics capabilities~ ||| SIP architectures~ ||| New contact channels~ || Market Restraints, North America, 2015–2019~ ||| Vendor strategies~ ||| Line-of-business decision makers~ ||| Operational complexity~ ||| Vendor viability~ | Revenue Forecast by Product Segment, North America, 2013–2019~ | Revenue Forecast by Industry Vertical, North America, 2013–2019~ | Revenue Forecast by Contact Center Size, North America, 2013–2019~ | Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014 ~ | IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014 ~ | Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Key Takeaways~ | Legal Disclaimer~ |
| List of Charts and Figures | 1. Contact Center Systems Market: Revenue Forecast by Product Segment, North America, 2013–2019~ 2. Contact Center Systems Market: Revenue Forecast by Industry Vertical, North America, 2013–2019~ 3. Contact Center Systems Market: Revenue Forecast by Contact Center Size, North America, 2013–2019~ 4. Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 5. IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 6. Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 7. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 8. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 9. Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 10. Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014~ 11. Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~| 1. Market Segments: North America Contact Center Systems Markets~ 2. Contact Center Systems Market: Market Drivers and Restraints, North America, 2015–2019~ |
| Author | Ashwin Iyer |
| Industries | Information Technology |
| WIP Number | NF3D-01-00-00-00 |
| Is Prebook | No |
North America Contact Center Systems Market
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