USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
Analytics the Only Bright Spot in a Declining On-Premises Market
13-Aug-2015
North America
Market Research
NF3D-01-00-00-00
IT00765-NA-MR_02067
This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry vertical, and contact center size. The study also provides vendor market shares for each of the product segments, and the total market.
Market Segments
Product Definitions
Revenue Definitions
Market Drivers
Market Restraints, North America, 2015–2019
List of Figures
- 1. Contact Center Systems Market: Revenue Forecast by Product Segment, North America, 2013–2019
- 2. Contact Center Systems Market: Revenue Forecast by Industry Vertical, North America, 2013–2019
- 3. Contact Center Systems Market: Revenue Forecast by Contact Center Size, North America, 2013–2019
- 4. Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 5. IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 6. Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 7. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 8. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 9. Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
- 10. Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014
- 11. Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014
List of Charts
- 1. Market Segments: North America Contact Center Systems Markets
- 2. Contact Center Systems Market: Market Drivers and Restraints, North America, 2015–2019
Speak directly with our analytics experts for tailored recommendations.
Recent related Contact Centers research
02 Sep 2026 | Global | Market Research
CX Unfiltered: Industry Trends Redefining Customer Obsession
This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan...
03 Aug 2026 | Asia Pacific | Frost Radar
Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2026
Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital ...
17 Jul 2026 | Latin America | Frost Radar
Frost Radar™: Customer Experience Platforms in Latin America, 2026
Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close ...
03 Jul 2026 | Global | Frost Radar
Frost Radar™: EMEA Customer Experience Platforms, 2026
Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven re...
01 Jul 2026 | Global | Market Research
Global Customer Experience Platforms Market (Premise-based and CCaaS), Forecast to 2030
Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation,...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Market Definitions~ || Market Segments~ || Product Definitions~ || Revenue Definitions~ | Market Drivers and Restraints, North America, 2015–2019~ || Market Drivers~ ||| Omni-channel customer experience strategies~ ||| Contact center analytics capabilities~ ||| SIP architectures~ ||| New contact channels~ || Market Restraints, North America, 2015–2019~ ||| Vendor strategies~ ||| Line-of-business decision makers~ ||| Operational complexity~ ||| Vendor viability~ | Revenue Forecast by Product Segment, North America, 2013–2019~ | Revenue Forecast by Industry Vertical, North America, 2013–2019~ | Revenue Forecast by Contact Center Size, North America, 2013–2019~ | Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014 ~ | IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014 ~ | Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ | Key Takeaways~ | Legal Disclaimer~ |
| List of Charts and Figures | 1. Contact Center Systems Market: Revenue Forecast by Product Segment, North America, 2013–2019~ 2. Contact Center Systems Market: Revenue Forecast by Industry Vertical, North America, 2013–2019~ 3. Contact Center Systems Market: Revenue Forecast by Contact Center Size, North America, 2013–2019~ 4. Inbound Contact Routing Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 5. IVR and Voice Portal Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 6. Outbound Dialer Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 7. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 8. Quality Monitoring Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 9. Workforce Management Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~ 10. Contact Center Analytics Market: Market Share by Product Revenue, North America, 2013 and 2014~ 11. Total Contact Center Systems Market: Market Share by Product Revenue, North America, 2013 and 2014~| 1. Market Segments: North America Contact Center Systems Markets~ 2. Contact Center Systems Market: Market Drivers and Restraints, North America, 2015–2019~ |
| Author | Ashwin Iyer |
| Industries | Information Technology |
| WIP Number | NF3D-01-00-00-00 |
| Is Prebook | No |
North America Contact Center Systems Market
$4,950.00
Special Price $3,712.50 save 25 %