Search results for: 'time sensor'

A true real-time city exploits its massive data repositories, its network and sensor infrastructure, and the expertise of its ICT partners in the pursuit of policy goals. Frost & Sullivans end-user survey explores how the early innovators are using big and/or open data to achieve these aims and ultimately to build a foundation for commercially-sus...

This market insight is part of Frost & Sullivan's Real-time Cities Research Program. In recent years, it has become evident that cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. To become true real-time cities, they strive to do more than simply publish existing i...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

10 Sep 2019  |  Europe  |  Market Research

European Managed Security Services Market, Forecast to 2023

Threat Intelligence Drives Growth in a Post-GDPR Europe

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Key Issues Addressed

The information security profession across Europe has an unemployment rate of zero percent while the need for better cybersecurity across all industries has never been greater. Organised crime and state actors are targeting enterprises across Europe at a time when digital transformation initiatives are on the rise. Cybersecurity in the enterprise i...

24 Sep 2020  |  Europe  |  Frost Radar

Frost Radar™: European Digital Risk Protection (DRP) Market, 2020

Benchmarking Future Growth Potential

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Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both i...

The sophistication of cyber threats, the growing attack surface, and the cybersecurity talent shortage are the strongest drivers of demand for managed security services. In addition, there is an overdue need for organizations to transform their security practices. An outsider with experience serving multiple clients across several verticals is well...