Web Real-time Communication (WebRTC): The Future of Contact Center Technology
18-Sep-2014
Europe
Market Research
9817-00-CA-00-00
IT00054-EU-MR_00920
Web Real-time Communication (WebRTC): The Future of Contact Center Technology
Speak directly with our analytics experts for tailored recommendations.
Recent related Contact Centers research
30 Oct 2026 | Global | Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2...
30 Oct 2026 | Asia Pacific | Frost Radar
Frost Radar™: Customer Experience Management Services in Australia, 2026
This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing i...
26 Oct 2026 | Global | Market Research
Professional Headsets Market, Global, 2025–2032
This Frost & Sullivan study provides a comprehensive analysis of the key transformations shaping the global professional headsets market. The industry is undergoing significant disruption driven by the rapid adoption of software-based communication platforms with integrated noise suppression feature...
22 Oct 2026 | Global | Market Research
Governance for Agentic AI
Agentic AI now decides and acts inside live customer interactions, approving a refund, denying a claim, escalating a complaint, or promising a remedy the company must honor. The accountability and control architecture most enterprises rely on was built to review human work after the fact, and it can...
28 Sep 2026 | Global | Frost Radar
Frost Radar™: Communications Platform as a Service, 2026
Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable in...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.