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25 Feb 2020  |  North America  |  Market Research

Artificial Intelligence in Enterprise Communications and Collaboration, Global, 2019

Assisted and Augmented Intelligence is Making Greater Headway in Workplaces

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Key Issues Addressed

This research study focuses on how AI is making inroads into the enterprise communications and collaboration arena. Subsequent to the dynamic technology shifts from on-premises enterprise communications to cloud-based communications services, the industry is further warming up to embrace AI and integrate it with multifarious communication channels...

With increasing consumer preference for non-cash payments, banks, merchants, and retailers must ensure that they have the ability to support the emerging digital payments mechanisms in a secure manner. The acceleration of stolen identity data has further strengthened the need for enterprise fraud management (EFM) solutions that enable retailers and...

As new technologies enter the market, consumers are increasingly willing to consider a connected home as a possible living environment. This report examines the state of the connected home market, illuminates some of the barriers to growth, and considers some of the companies that are delivering solutions to transcend those barriers. The discussion...

In this report, Stratecast Partners provides an overview of some of the choices available to service providers, and specifically examines the solution offered by Ruckus Wireless, a company that has developed proprietary wireless signal management and antenna design that can overlay 802.11 to support in-home broadband IP multimedia distribution, inc...

This tracker provides quarterly updates for key segments in the North American consumer communications services market, including broadband, video, voice, and wireless. Highlights include growth in fiber-to-the-home (FTTH) connections, which drove strong net additions in broadband subscribers. CSPs focused their investments on widening their fiber ...

This Frost & Sullivan market insight presents an overview of the artificial intelligence (AI) initiatives powering the next-generation business support system (BSS) initiatives in the global mobile communications market. It describes the various opportunities that generative AI (Gen AI) supports with the enhancement of existing BSS functions and pr...

The top focal point in 2024 will be Artificial Intelligence (AI). Organizations across industries are working to understand the practical benefits to their operations and weigh those against the potential costs and risks. UCC providers are on the cusp of revolutionizing the communications industry through AI technologies but must win the confidence...

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

The US eCommerce fraud prevention market is on a growth trajectory: eCommerce sales are expected to generate more than $700 billion in the United States by 2023. However, the online environment has emerged as the preferred channel for fraudulent transactions, given that card-not-present payments present various opportunities. By analyzing various d...