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02 May 2025  |  North America  |  Market Research
CCaaS Expansion or Contraction?
The Competitive Dynamics Behind Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem
Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...
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11 Mar 2021  |  North America  |  Market Research
Top Predictions for the 2021 UCC Market
Transforming a Crisis into an Opportunity
Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...
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27 Sep 2017  |  Global  |  Market Research
Global Audio Conferencing Endpoints Market, Forecast to 2021
The Huddle Room Era Provides Growth Opportunities for Tabletop Audio Conferencing Endpoints
Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow...
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31 Oct 2025  |  Global  |  Frost Radar
Frost Radar™: Communications Platform as a Service, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...
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26 Jun 2020  |  Latin America  |  Market Research
Post-pandemic Growth Opportunity Analysis of the Meetings Market
Video Meetings Become a Business Necessity in the New Normal
The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...
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29 Feb 2024  |  Global  |  Market Research
Global Desktop and Cordless Phone Market, Forecast to 2030
Untapped Demand Among Key Employee Segments Drives Demand for New Desktop and Cordless Phones
Over the years the office telephone has transformed organization's communication internally and externally. However, in today's digital age, organization's have a plethora of digital tools at their disposal for communicating. At the same time, organization's are faced with various challenges that are driving changes to communications, such as the...
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30 Dec 2025  |  Asia Pacific  |  Frost Radar
Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...
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18 Jul 2019  |  Global  |  Market Research
Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2025
Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions
This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enter...
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22 Jul 2022  |  North America  |  Market Research
Analysis of the North American UCaaS Market, Forecast to 2028
What Does it Take to Capitalize on the Robust Growth Trajectory?
Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits—including improved business continuity and enhanced remote/hybrid workforce productivity—is likely to be offset by budget tightening, delayed investments, and technology investment priorities ...
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13 Sep 2019  |  North America  |  Frost Radar
Frost Radar in the Communications Platform as a Service Market
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...
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Special Price $3,712.50 save 25 %