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Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

Cloud communications emerged approximately two decades ago and, since then, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy ingenuity and pocket depth, pushed certain participants to the top of the l...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...

The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and h...