Telecom Frost Radar™: North American UCaaS and Cloud-Connected Calling Service Providers, 2025

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

INDUSTRY
Telecom

RELEASE DATE
26-Nov-2025
REGION
North America
DELIVERABLE TYPE
Frost Radar

RESEARCH CODE
KBD6-01-00-00-00
SKU
TE_2025_34135
Yes
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Frost Radar™: North American UCaaS and Cloud-Connected Calling Service Providers, 2025
Published on: 26-Nov-2025 | SKU: TE_2025_34135

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This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that Frost & Sullivan considered when determining the top 16 market participants to evaluate. Some providers were excluded because of limited available information about their growth and innovation strategies.

Growth Index ratings took into account participants’ historical performance, as well as their ability to sustain and accelerate growth in the future. Installed UCaaS seats were used to evaluate historical growth rates and market shares of the featured providers. Future growth ratings incorporate seat metrics and revenue models to more accurately assess providers’ financial stability and growth potential. Innovation Index ratings reflect the depth of capabilities providers have built over time and their current and future pace of innovation. Key evaluation criteria include the breadth of the solution portfolios and the extent to which roadmaps align with major technology trends.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.

Author: Elka Popova

1Stream

AT&T

BCM One

Bell Canada

CallTower

CBTS

Comcast Business

Lumen

Momentum Telecom

Nextiva

NWN

Rogers Communications

Spectrum Business

TPx Communications

Verizon

XTIUM

Significance of Being on the Frost Radar

Frost Radar Empowers the CEO’s Growth Team

Frost Radar Empowers Investors

Frost Radar Empowers Customers

Frost Radar Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

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Impacting your company's future growth potential.

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that Frost & Sullivan considered when determining the top 16 market participants to evaluate. Some providers were excluded because of limited available information about their growth and innovation strategies.

Growth Index ratings took into account participants’ historical performance, as well as their ability to sustain and accelerate growth in the future. Installed UCaaS seats were used to evaluate historical growth rates and market shares of the featured providers. Future growth ratings incorporate seat metrics and revenue models to more accurately assess providers’ financial stability and growth potential. Innovation Index ratings reflect the depth of capabilities providers have built over time and their current and future pace of innovation. Key evaluation criteria include the breadth of the solution portfolios and the extent to which roadmaps align with major technology trends.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.

Author: Elka Popova
More Information
Deliverable Type Frost Radar
Industries Telecom
No Index No
Is Prebook No
Keyword 1 UCaaS market
Keyword 2 cloud calling market
Keyword 3 unified communications market
Podcast No
Predecessor KA2A-01-00-00-00
WIP Number KBD6-01-00-00-00

Frost Radar™: North American UCaaS and Cloud-Connected Calling Service Providers, 2025

$4,950.00
In stock
SKU
TE_2025_34135