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This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a unified platform enhancing B2B data integration with real-time monitoring and automation, a database man...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

Enterprise network services are undergoing structural transformation, driven by AI adoption, distributed architectures, regulatory complexity, and rising performance expectations. Managed and co-managed models are gaining momentum as organizations prioritize operational resilience, shared accountability, and access to automation at scale, capabilit...

This Frost & Sullivan 2026 Voice of the Customer survey analyzes enterprise network priorities and the growing role of NaaS across a global sample of 1,200+ IT decision-makers. The research shows that enterprise networks are expanding and becoming more distributed, increasing demand for reliability, uptime, and observability as core provider differ...

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...

Software-defined wide-area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over network technologies based on their application needs. SD-WAN f...

This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Geospatial Analytics, Conversational AI, Customer Engagement Platform, Industrial AI and Predictive Analytics, Vertical SaaS Platform, Connected Planning & Enterprise Performance Management Platform, Business Process Management, CRM & ...

Network as a service (NaaS) has evolved beyond bandwidth on demand into a digital operating model that brings together connectivity, cloud, security, observability, automation, and life cycle management through unified digital experiences. As enterprises expand multicloud environments, edge deployments, AI initiatives, and distributed operations, t...