Search results for: 'part covid consumer behavior study'

Increasingly, ubiquitous connectivity and innovation in applications are generating explosive growth for IoT devices globally. While China and Asia-Pacific continue to dominate the market, IoT applications and revenue growth in North America and Latin America drive the innovation in IoT. This study estimates the total number of IoT devices that are...

The outlook for the Central America and Caribbean economies is expected to stay bleak in 2020, registering technical recession in Q2–Q3 of 2020 and a full year recession for 2021. Local and global containment measures, along with the economies’ large dependence on tourism and remittances particularly coming from the United States, have led to a mas...

Rapid technology advancements and rising customer expectations have disrupted the global retail industry in the past decade. Outdated retail store concepts, new generations of consumers, and new points of commerce (voice commerce, for example) have also disrupted the industry; however, COVID-19 has been the key disruptor. After the pandemic, retail...

25 Jun 2021  |  Global  |  Megatrends

Trend Opportunity Profiles—Crowd Analytics

Rising Investment in Smart Cities will Drive Opportunities in Crowd Analytics

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Advancements in data science and modeling techniques have led to the development of crowd solutions that analyze purchase motivations, engagement rates, and personal preferences from physical movements. Crowd analytics is evolving rapidly beyond camera-based surveillance and video analytics toward intelligent analytics that provides customers with ...

New retail business models have emerged, and one crop is online-only businesses that sell exclusively through social media channels. Almost all social media platforms today offer retail functionalities that facilitate the electronic commerce (eCommerce) of goods and services. This online sales model is mainly driven by social influences and interac...

The Indian economy was forecast to record an 11.3% growth in 2021-22, based on prevailing conditions in March 2021. Since then, however, the economic outlook has changed with the start of the 2nd wave of COVID-19. Consequently, a 9.4% growth is anticipated in 2021-22. However, this forecast is subject to changes based on the evolution of the 2nd wa...

02 Feb 2021  |  Global  |  Megatrends

Future of Connected Living

The Top 3 Connectivity Ecosystems that will Simplify Human Lives—Homes, Cities, and Workplaces

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With more than 20 connected devices per human by 2030, we are rapidly moving to an environment that is permanently online and always connected. An increasingly digitalized and connected world will have a profound impact on a wide range of applications at home, at work, across cities, and several other use-cases (healthcare and automotive, for examp...

14 Jun 2022  |  Global  |  Megatrends

Global Frictionless Commerce Growth Opportunities

Enhancing Customer Experience through the Convergence of Physical and Digital Retail

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The retail industry is undergoing a transformational shift wherein physical and digital customer experiences are converging. Retailers want to leverage digital tools that will help them derive contextual, behavioral, and location-based information to create unique and engaging customer experiences. Digitalized eCommerce platforms will enable fricti...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...