Search results for: 'part covid consumer behavior study'

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

12 Oct 2021  |  North America  |  Market Research

COVID-19 Impact Analysis on the Personal Protective Equipment (PPE) Supply Chain

Reshoring Demand for PPE Raw Materials and Products Disrupts Supply Chains Post-COVID-19

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The COVID-19 pandemic has permanently changed several aspects of global manufacturing and supply chain ecosystems. One of the most notable changes is in the personal protective equipment (PPE) supply chain. The pandemic revealed an over-dependence on selected Asia-Pacific countries, such as China and Malaysia, for PPE raw materials and products. Th...

21 Jan 2020  |  Europe  |  Market Research

European Passenger Car and Light Commercial Vehicle Replacement Brake Parts Aftermarket, Forecast to 2026

The Brake Pads Segment will be the Major Growth Driver for the Brake Parts Aftermarket

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Key Issues Addressed

This study covers the European passenger car and light commercial vehicle replacement brake parts aftermarket. Unit shipment (million), revenue (€ million), average price, and distribution channel share are discussed for five product types, namely, brake pads, brake rotors, brake calipers, brake shoes, and brake drums. The base year is 2019 and t...

05 Dec 2022  |  Global  |  Market Research

Global Commercial Aircraft Aerostructures Growth Opportunities

Rising Demand for Aircraft Composite Parts Provides Linefit Opportunities to Aerostructures Suppliers

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Key Benefits

The global commercial aircraft aerostructures market study provides an 11-year forecast from 2022 to 2032. The total market was worth $45.40 billion in 2021, and considering the COVID-19 pandemic impact, Frost & Sullivan forecasts a compound annual growth rate (CAGR) of 8.4% until 2032. The market has two segments: linefit and aftermarket. Driv...

16 Aug 2021  |  Global  |  Technology Research

Recent Trends and Innovations Facilitating COVID-19 Waste Management

Technological advancements in biohazardous waste handling and treatment methods to facilitate the development of effective COVID-19 waste management ecosystem

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Waste management technologies are amongst the most important tools we can deploy to reduce our impact on nature. Further, efficient and eco-friendly waste management solutions also enable a healthy environment by reducing the probability of contagion transmissions. During the pre-COVID period, efficient and effective waste collection and treatment/...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

29 Apr 2021  |  Asia Pacific  |  Market Research

Disruptive COVID-19 Influencing Malaysia’s Automotive Industry, 2021

Sales Tax Exemption on New Passenger Vehicle Softens the Impact of the COVID-19 Pandemic on the Automotive Industry and Promotes Transformational Growth

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In 2020, Malaysias Total Industry Volume (TIV) dropped 12.4%, compared to 2019, with only 529,434 units being sold. The Passenger Vehicle (PV) segment remained dominant with 90.8% market share. The sales tax exemption introduced between June and December 2020 spurred the demand for the segment. Sales of gasoline powertrain grew from 82.6% in 2019 ...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...