Search results for: 'Indonesia's Contact Center Outsourcing Market Update'

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue growing with the increasing implementation of digital transformation initiatives, favorable government policies, business-friendly environment, and sub-marine cable connectivity projects. Enterprises shifting focus to disruptive technolog...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

Disaster recovery and backup continue to drive the rapid uptake of Infrastructure-as-a-Service (IaaS) cloud solutions in the Philippines The complete migration of contact center infrastructure to the cloud is also expected to take place in the next 3–5 years. Enterprises will be adopting a hybrid form of deployment, deploying on-premise core routin...

This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...

The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

25 Nov 2019  |  Asia Pacific  |  Market Research

Australian Data Center Services Market, Forecast to 2025

The Australian Data Center Market is Expected to be Highly Competitive in the Near Future due to Innovative Strategies Adopted by Existing Participants in order to Enhance Customer Value

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Australia is one of the most mature data center services markets in Asia-Pacific. Despite facing intensifying competition from countries in the region such as Singapore and Malaysia, the market in Australia continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly-regulated verticals, such as Ban...

03 Sep 2021  |  Asia Pacific  |  Market Research

Singapore Data Center Colocation Services Growth Opportunities

Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market

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Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...