Disaster recovery and backup continue to drive the rapid uptake of Infrastructure-as-a-Service (IaaS) cloud solutions in the Philippines The complete migration of contact center infrastructure to the cloud is also expected to take place in the next 3–5 years. Enterprises will be adopting a hybrid form of deployment, deploying on-premise core routing applications, but adopting other value-added applications such as recording, reporting, and analysis through the Software-as-a-Service (SaaS) model.

Executive Summary

Executive Summary (continued)

Market Drivers and Restraints

Market Drivers

Drivers Explained

Drivers Explained (continued)

Market Restraints

Restraints Explained

Restraints Explained (continued)

Forecasts and Trends

Revenue Forecast

Percent Revenue Forecast by Service Type

Revenue Forecast by Service Type

Revenue Forecast Discussion

Demand Analysis

Demand Analysis—Vertical

Demand Analysis—Horizontal

Competitive Analysis

Competitive Factors and Assessment

Competitive Factors and Assessment (continued)

Market Participant Profile—ePLDT

Market Participant Profile—Globe Telecom

Market Participant Profile—IP Converge Data Services, Inc.

Emerging Trends

Emerging Trends (continued)

Legal Disclaimer

Appendix

Market Engineering Methodology

Market Engineering Measurements

Artificial Intelligence - AI

Industrial Internet of things - IIOT

Internet of things - IOT

Big Data and Analytics

Cloud Computing

Robotics

Brexit Analysis

Growth Generator

The Philippines Cloud Computing Services Market, Forecast to 2022

Disaster Recovery Solutions and Cloud-based Contact Centers to Drive Market Momentum