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30 Jan 2020  |  North America  |  Market Research
Assessment of the US Revenue Cycle Management Market, Forecast to 2024
The Next Generation RCM is Prioritizing Consumer Centricity
This study primarily strives to: • Analyze the market forces affecting the utilization of next-generation Revenue Cycle Management (RCM) IT and service solutions among US hospitals and physician practices. • Evaluate the latest regulatory objectives that mandate episodic financial risk management initiatives. • Highlight the best practi...
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03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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27 Jan 2022  |  North America  |  Market Research
The Global Fraud Detection & Prevention (FDP) Market
Propelling Revenue Growth, Reducing Fraud, and Enhancing Digital Trust
The Fraud Detection & Prevention (FDP) market consists of vendors that provide software solutions that leverage Identification and Authentication technologies to detect and prevent incidents of fraud. The market can be divided into three segments; Identity, Fraud Detection, and Authentication & Behavioral Biometrics. Identity solutions verify i...
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31 Aug 2018  |  North America  |  Market Research
Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2024
Video and Mobility have Become a Clear Differentiator in the Market
The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2017, regardless of the highly challenging economic scenario in the region. Competition is expected to increase in most countries in Latin America due to new service providers entering the market, existing part...
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28 Apr 2023  |  North America  |  Market Research
How Generative AI is Transforming Digital Content Services
ChatGPT Sparks Public Awareness of and Growth Opportunities for AI Platforms, Start ups, Cloud Providers, and Dataset Vendors
From its conception in the 1950s to early 2023, artificial intelligence (AI) underwent a series of improvements, from machine learning (ML) to deep learning (DL), which enabled it to mimic human responses (conversational AI), identify images (computer vision), and generate digital text, images, audio, and video, among other content types (generativ...
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20 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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19 Nov 2019  |  North America  |  Market Research
English Proficiency is the New Black
The BPO Nearshore Growth Accelerator
This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...
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04 Nov 2020  |  North America  |  Frost Radar
Frost Radar™: North American Hosted IP Telephony and UCaaS Market
Benchmarking Future Growth Potential
North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. The unprecedented rise in remote work, supply-chain disruption, customer demand volatility and elevated em...
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Special Price $3,712.50 save 25 %