Search results for: 'chines profitability study'

Chinese automotive aftermarket revenue* (including automotive parts, insurance, used cars, automotive beauty and accessories, and miscellaneous services) is expected to record a Compound Annual Growth Rate (CAGR) of 7.7%, increasing from $290.44 billion in 2017 to $523.80 billion in 2025. During this period, the vehicles in operation (VIO) for Chin...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Infographics

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

Airlines are exploring new ways to increase their ancillary revenues and remain profitable. Analytics and digital programs that optimize inefficiencies are increasingly being trailed and implemented to attract customers and improve KPIs.--BEGIN PROMO--Research Scope This research service focuses on the competitive profiling of 17 global airline an...

The Chinese protective footwear market is at a growth stage. As the market has not been well-penetrated, it presents significant potential for growth. The Chinese market is highly fragmented with a large number of participants (>100). The top 3 participants together hold a combined total market share of 7% to 10%. Domestic manufacturers account for...

The Chinese eHailing market is expected to witness a positive growth at a compound annual growth rate (CAGR) of 5.8% from 2018 to 2025. The revenue of eHailing market is expected to increase from $205.23 billion in 2018 to $303.66 billion in 2025. Private hire eHailing market revenue held 55.4% share, whereas public taxi eHailing accounted for 44.6...