Search results for: 'plan study'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The study outlines the general outlook for the offshore wind turbine market until 2025. The analyzes segments, how government plans and regulations drive the market, how geopolitical chaos restrain growth, how competitive intensity is dynamic and is both disrupted and driven by technology, including the transformative Mega Trends across the Asia-Pa...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

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The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...

Indonesia is a key automotive contributor in the Association of Southeast Asian Nations (ASEAN) region in terms of sales volume. However, the country has just begun to enter the field of the electric powertrain. The Indonesian population has started to become more aware of electric vehicles (EVs) leading to an increase in sales. In 2019, 24 electri...

22 Jan 2021  |  Asia Pacific  |  Market Research

Indonesia Defense Transformation Driving Indigenous Industry Growth

Capability Enhancements Enabled by Disruptive Technologies Create New Growth Opportunities

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Regional geopolitics, increasing tension in the South China Sea, internal conflicts, and the impact of COVID-19 continue to shape Indonesia's defense landscape. The country seeks to upgrade and improve its indigenous industry and capability, especially in maritime and air defense, in line with the government's goal of a Minimum Essential Force by 2...