Search results for: 'pool study'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

30 Nov 2022  |  Asia Pacific  |  Market Research

Asia-Pacific (APAC) Managed and Professional Security Services Market

The Shortage of Cybersecurity Professionals is Driving MSS and PSS’ Future Growth Potential

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As many companies in Asia-Pacific are going through a digital transformation, the threat landscape has widened due to the incorporation of emerging technologies, such as cloud and IoT, in business operations. With the looming threat of cyberattacks caused by this expanding threat landscape, companies are realizing that they cannot solely rely on in...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

Asias large population and rapid urbanization have led to vast amounts of municipal solid waste (MSW) generation. Estimated at more than one million tonnes per day, MSW generation in urban Asia is only expected to increase in the coming years. Managing this waste is becoming a problem, with landfilling fast fading as a viable option, since land ava...

23 Feb 2018  |  Asia Pacific  |  Market Research

Nondestructive Testing (NDT) Inspection Services Market in Emerging Asia-Pacific, Forecast to 2022

Regulatory Compliance Amidst Rapid Industrial Proliferation, Propelled by Favorable Government Policies for Investors to Drive the Overall Market Growth

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Key Issues Addressed Key Benefits

With fluctuating and generally declining global oil prices, political instability, and many other factors, NDT inspection service providers have faced questions regarding their growth strategies going forward. Renewable energy is expected to be an emerging market for growth. Aging plant equipment and their inspection are opening up avenues for NDT ...