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25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

Pharmaceutical drug discovery and development suffers from declining success rates with new molecules, and the rate of return has shrunk from 16% in 2011 to almost 11% in 2018. Frost & Sullivan finds that traditional solutions focused primarily on data from limited sources and rule-based computational techniques used to address the understanding of...

The global industrial automation market is set for a paradigm shift as end-user industries step up their investments to concentrate on expanding plant capacity with modular equipment and digital technologies. With a focus on digital transformation, there is an equal emphasis on improving reliability and efficiency of assets on site. Companies are i...

North America is the world’s second-largest commercial vehicle market based on annual unit sales. Commercial vehicles play a major role in determining the purchase price of consumer products: about 65% of the region’s freight is transported by road. The industry has been affected by fluctuating freight rates and significant driver shortages. Accord...

In the current dynamic environment, which has uncertain economic conditions, trade wars, price volatility, production slowdown, and intense market competition, manufacturers are striving to improve operational efficiency in their existing plants and are keen to cut down the maintenance and operational related costs occurring due to unexpected failu...

Most technologies used in the automotive solutions market are well established and some are near the maturity phase of their life cycle. Newer solutions include lidar, laser NIR, FIR, and radar, and these are in the growth stage. They are gradually penetrating into applications based on the advantages they offer. Speed, position, and pressure sens...

The global gas sensors, detectors, and analyzers market is estimated to have revenue of $4.7 billion in 2025, and the market is expected to grow at a CAGR of 3.8% between 2018 and 2025. A growing awareness of gas-related dangers in the workplace are driving the adoption of gas sensors, analyzers, and detectors, especially in the oil and gas, chemic...

The age of Big Data Analytics has completely shifted how businesses collect data, manage internal operations, and enact many business decisions. These are now based on direct customer data and observed trends rather than guesses or estimates of business needs from indirect observation. Big Data Analytics applications have accordingly changed how an...

5G deployment is an important trend in the telecom industry. With South Korea having successfully rolled out its 5G operations commercially, many other countries are also expected to roll out their deployments soon. Deployments will be more business to business than business to consumer and will have significant implications across several industry...