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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings and the alleviation of many data security and scalability concerns around cloud deployments are driving more large enterprises toward full cloud models. The North American market has a larger percentage of large and very large enterprise customers, particularly because many multinational companies are US-based. Catering to the development needs of large-scale deployments represents a significant opportunity that more and more contact center-as-a- service (CCaaS) providers are pursuing. Frost & Sullivan defines the enterprise market as contact center deployments ranging from 300 to 1,000 agents, while the large enterprise market consists of deployments exceeding 1,000 agents. In a field of dozens of North American CCaaS industry participants, Frost & Sullivan independently plotted the top 12 companies in this Frost Radar™ analysis for the enterprise market. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.Author: Nancy Jamison
North American Contact Center Buyers Guide, 2021
North American Customer Experience Outsourcing Services Market Growth Opportunities
Frost Radar™: Latin American Cloud Contact Center Market, 2021
Social Media Analytics Transforming Global Customer Experience (CX) Services
Global Visual Engagement Tools Growth Opportunities
Philippines Telecommunications Customer Experience Management Study 2021
Philippines Retail Banking Customer Experience Management Study 2021
Indonesian Banking Customer Experience Management Study 2021
Indonesian Telecommunications Customer Experience Management Study 2021
Improving Customer Journeys with Biometric Authentication Systems
tobacco industry analysis
activated carbon market
residential solar market
solar energy market
health supplement market
mobile biometrics market
smart meter market
artificial lift market
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