Search results for: 'Workforce will revert back to working'

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

29 Jun 2021  |  North America  |  Frost Radar

Frost Radar™: Digital Operating Rooms, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Hospitals are under extreme pressure to reduce costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical issues entail finding new methods to reduce human error and improve the efficiency and quality of surgical care. Technology is now available to help hospitals reduce sur...

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

Water utilities across the globe are under pressure to improve the resilience of their infrastructure to water stress, drought, and flooding-related events that are occurring due to climate change. Policy makers are implementing new strategies to ensure long-term sustainability through extensive replacement and rehabilitation plans to modernise the...

The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

Digital transformation is entering an era of unprecedented change for businesses. Seamless, intelligent, and ubiquitous interactivity is a key IT investment theme for companies across all verticals that want to make a big impact on the future of their organization. This study is derived from a survey of IT decision makers in Brazil across multiple ...

Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Demand for private branch exchange (PBX) and cloud/mobile PBX functionality • Evolution of enterprise tele...

The industrial sector accounts for 20% or more of global emissions and is working toward achieving global climate targets set in the 2015 Paris Agreement. The study analyzes solutions that modern manufacturers can adopt to reduce process emissions significantly without compromising on the manufacturing activities. Government and technology play a v...

This air compressors fact book provides information on the key trends affecting the industrial air compressors market. Markets faced significant constraints as COVID-19 disrupted the value chain and restricted the movement of personnel. While most companies bounced back strongly in 2021 with increased orders, growth has not been even. Compressor ma...