Search results for: 'optimization in retail'

Revenue from retail and related activities forms the majority share of non-aeronautical revenue for both airports and airlines. There are significant differences in the retail environment of airports and airlines. However, some common trends, like new technology implementation and new business models, can be seen across both segments. The COVID...

01 Sep 2021  |  Global  |  Market Research

Global Retail Artificial Intelligence (AI) Growth Opportunities

AI Solutions to Drive the Future Growth Potential in the Retail Space for Technology Providers

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With a record 12,200 outlets being shuttered in the US in 2020 alone, retailers across the world have pivoted to omnichannel strategies as part of the new normal. Even with reopening efforts well underway around the world, retailers are likely to persist with their omnichannel endeavors due to the pandemic accelerating shifts in customer behavior a...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The medical imaging and informatics industry is evolving, with vendors launching new products and solutions every other day. As the reimbursement environment transitions from fee-for-service to value-based payment, vendors business models and value propositions are changing. New evidence on the use of specific imaging techniques is influencing chan...

Transformative business solutions and customer-centric business models are compressing the value chain. Vertical integration is causing value chain dynamics to change, with new entrants offering end-to-end solutions across the upstream and the downstream stages. The value chain will move from the current product-centric model to consumer-centric da...

The COVID-19 pandemic impact on the North American HVAC market was relatively muted than expected. While the market was forecast to slump by 6% in 2020, the post-Q2 2020 rebound helped HVAC manufacturers get their business back on track. Amid the government change in the United States and the adoption of favorable climate change regulations and pro...

29 Jan 2021  |  Global  |  Market Research

Packaging and ICT Industry Convergence Propels Advancement of the Global Smart Label Materials Market

Increasing Requirements for Digital Tracing and Tracking in the Retail, Healthcare, and Food & Beverage Value Chains Fuel Growth Strategies

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Key Issues Addressed

Frost & Sullivans study of the global smart label materials market analyzes the growth drivers, challenges, and trends that affect participants in this space. The study period is 2017 to 2027 using a base year of 2020 and a forecast period of 2021 to 2027. The global market is segmented into the following regions: Americas, Europe, Middle East, Afr...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...