Search results for: 'diversif studi'

07 Dec 2020  |  Africa  |  Market Research

Network Diversification and Fleet Optimization Power the Commercial Aerospace Market in Africa, 2020

Strategic Partnering and Network Expansion are Top Growth Strategies for Pandemic-hit Airlines

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Over the last decade, Africa, along with the Asia-Pacific, has grown the fastest in terms of GDP and had an average annual growth rate of 6% or more. Still, most of the countries in the continent have to significantly improve their political stability and public infrastructure to attract new investments and properly integrate themselves with furthe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The Latin American power and energy market is going through a considerable transformation. Renewable energies (RE) are rapidly replacing hydropower and fossil fuels’ dominance in power generation expansion as energy regulations continue to evolve to support decarbonization and decentralization roadmaps, while securing energy access for a projected ...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

03 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Research

Transformation Trends in Dubai’s Logistics Industry, Forecast to 2023

Effect of Disruptive Trends on Dubai’s Transport and Logistics Industry

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Since the early 2000s, Dubai has made significant economic improvement with the help of its economic diversification initiatives. Dubai’s transportation and logistics industry has also changed notably with low logistical and operational costs and favorable government policies attracting investors from around the world, marking the region as a gatew...