Search results for: 'studi'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

26 Sep 2022  |  Europe  |  Market Outlook

European Water and Wastewater Outlook, 2022

Transformative Mega Trends, Including Circular Economy and Net Zero Policies, are Driving Investments in Resilient Infrastructure

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Key Issues Addressed

This research study examines the European water and wastewater industry as it tackles water stress, drought, and pandemic-induced challenges. The study provides key predictions for the municipal and industrial water and wastewater market for the following segments: • Design and engineering • Operation and maintenance • Water and wastewater...

This study examines the development prospects that artificial intelligence (AI) offers the commercial vehicle (CV) industry, focusing on both the revolutionary potential of AI and the difficulties businesses face in fostering growth, including complicated regulations, high capital expenditure, and challenges in incorporating new technology into pre...

23 Dec 2020  |  North America  |  Market Research

In-house Servicing Capabilities and Sustainability Initiatives Driving the Oil-free Compressors Market

Innovative Business Models With Technology as the Crux Will Enable Growth

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This study on the global oil-free compressors market provides an understanding on the key trends affecting the market in the current scenario, the total revenue generated by region and the growth areas until 2025. The study covers the market share of key participants, growth, and action items for vendors to enable them to retain and improve their m...

With electronics integrating into customers’ daily lives, companies need to invest in the innovation of form and software to move beyond traditionally shaped devices and capture market share. This study explores the various innovations in form factors that companies are currently developing and are expected to develop between 2022 to 2030 to remain...