Search results for: 'pfas study'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

02 Feb 2021  |  Global  |  Market Research

Big Data Analytics and Artificial Intelligence are Driving the Global LIMS Market

Data-based Decision Making and Laboratory Automation are Driving Market Growth

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A laboratory information management system (LIMS) is a type of application that is designed to enhance laboratory quality and performance by keeping track of data relating to samples, tests, workflows, and equipment. Cloud LIMS and data integration analysis are driving demand for LIMS across the world. Pharmaceuticals and life sciences applicatio...

22 Oct 2021  |  Global  |  Market Research

Global Commercial Aircraft Maintenance, Repair, and Overhaul (MRO) Growth Opportunities

Disruptive Technologies Enabling MROs Achieve Transformational Growth

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This study analyses the global commercial aircraft maintenance, repair, and overhaul market, providing a forecast of the kind of recovery the market can expect after the COVID-19 pandemic and beyond. The aircraft segments considered for this report are wide-body, narrow-body, and regional aircraft. The aftermarket is segmented into component MRO, l...

22 Oct 2021  |  Global  |  Market Research

Global Industrial Valves and Actuators Growth Opportunities

Future Growth Potential Driven by the Shift Toward Sustainable Energy and Technology Enabled New Business Models

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This study is an analysis of the global industrial valves and actuators market. It also details the growth potential of this market in the short, medium, and long terms. There is also an in-depth coverage of the growth of valves in the green technology sector. As the valves market is mature, Frost & Sullivan has highlighted valve applications in...

08 Jun 2021  |  North America  |  Market Research

Global Decentralized Containerized/Packaged Water and Wastewater Treatment Systems Growth Opportunities

Circular Economy Policies and Renewable Energy Fuel Decentralized Solutions Adoption

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Water stress and rapid urbanization worldwide impact water and sanitation coverage, especially among economically vulnerable populations in developing and under-developed countries. Water quality and sanitation are a primary concern in developed nations and part of their sustainability and circular economy policies. Centralized water and wastewater...