Search results for: 'learning experience platform'

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

Transforming from traditional farming techniques to adopting precision agriculture solutions requires substantial capital investment. This investment decreases on a year-over-year basis and at the same time, the savings per unit of production increases exponentially. Farmers adapting to modern agriculture techniques have been able to carry out farm...

Australia and New Zealand (ANZ) are highly urbanized markets with large infrastructure expenditure by governments and high uptake of collaboration solutions in the construction industry. However, the use of cognitive solutions and the “innovate to zero” concept (for example, zero defects, emails, and emissions) are still nascent. Beyond cloud c...

14 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Malaysian Last-Mile Logistics Market, 2020

Benchmarking Future Growth Potential

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As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way cour...

The Chinese automotive market is likely to shift into a higher intelligence level by 2025. The L1 and L2 autonomous vehicles are currently available in the market, with a total sales of 0.3 million units in 2018. Going forward, the market is likely to experience a positive compound annual growth rate (CAGR) of 28.4%, reaching 1.5 million unit shipm...