Search results for: 'Social Media Analytics Transforming Global Customer Experience (CX) Services'

This trend opportunity profile covers the global aspects of banking and financial services, featuring the most upcoming trends that cater to the BFS industry. In addition, the study describes the opportunities for several sectors, such as FMCG, retail, ICT, businesses, and financial services. Trend opportunity profile series covers specific opportu...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

18 Sep 2020  |  Global  |  Market Research

Value-added Services Backed by Industry 4.0 to Propel the Global Oil & Gas Refinery MRO Services Market, 2020–2024

Leveraging Cloud, Big Data and Analytics will Improve Accessibility for Customers and Enable MRO Service Providers to Generate New Revenue Streams

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Maintenance, repair and overhaul (MRO) services catering to the oil & gas refinery market will be adversely impacted by the Coronavirus 2019 (COVID-19) induced economics slump, alongside the oversupply of oil and lack of storage capacities 2016 to 2024 (the study period of this research). This market is currently (2019) valued at $15.40 billion and...

21 Dec 2022  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2028

VoIP Services Find New a New Role in Cloud PBX Integrations

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This study delivers market sizing, growth forecasts and market share analysis in the next-generation voice access services market comprising: • Voice over Internet Protocol (VoIP) trunking • Session Initiation Protocol (SIP) trunking • Basic VoIP access services • Cloud Calling Plans VoIP access and VoIP/SIP trunking services involve the...

Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

Water utilities across the globe are under pressure to improve the resilience of their infrastructure to water stress, drought, and flooding-related events that are occurring due to climate change. Policy makers are implementing new strategies to ensure long-term sustainability through extensive replacement and rehabilitation plans to modernise the...

Frost & Sullivan’s Trend Opportunity Profiles are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key industries, including aerospace and defense; health, wellness, and well-b...

This research study identifies key solution providers that support the digital transformation of the waste recycling and circular economy industry. It analyzes the top trends and growth opportunities emerging from this space, noting the regional differences in adoption technologies. The key factors driving and restraining the growth of this market ...