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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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30 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: Global Communications Platform as a Service (CPaaS) Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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03 Feb 2020  |  North America  |  Market Research
OTT Service Providers Have Yet to Figure Out How to Achieve Service and Monetization Parity Across Traditional and Online Broadcasts
No OTT Services Achieving Service and Monetization Parity on Traditional and Online Broadcasts
Content services are most beloved when they offer delightful, consistent, cross-device OTT experiences, which are at par with conventional live, linear managed experiences. While Tier-1 services such as Comcast and others are coming closer to this idea in the US, the overall problem is far from solved. Even a decade after Netflix and Hulu first beg...
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04 Nov 2020  |  North America  |  Market Research
Desktop-as-a-Service Market Powering a Post-Pandemic Workforce
Growth Opportunities in the Desktop-as-a-Service Market
In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) services to enable remote work for employees that need it. By enabling employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...
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10 Mar 2017  |  Asia Pacific  |  Market Research
Japan Cloud Computing Services Market, Forecast to 2022
Disaster Recovery Services and Demand for Managed Cloud Services Spurring Market Growth
In light of the spate of natural disasters in Japan, businesses are increasingly re-assessing their preparedness for disaster recovery and business continuity planning (DR/BCP). In recent years, Japan has witnessed a wave of migration from UNIX to x86 servers, with many Japanese companies re-configuring their IT infrastructure, focusing on cloud-ba...
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20 Nov 2020  |  North America  |  Market Research
Data Analytics and AI Boost Accuracy to Drive Global Smart Water and Wastewater Leak Detection Solutions Market
Intelligent Leak Detection Tools/platforms and Strategic Partnerships Amongst Service Providers is Enabling Sustainable Growth Opportunities
As the urbanization Mega Trend gains momentum, water infrastructure and resources are experiencing extreme stress across the globe. An expanded population density within cities has driven the need to develop policies and regulatory frameworks aimed at curbing water loss and improving water conservation. The monetary loss caused by water leaks great...
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10 Mar 2017  |  Asia Pacific  |  Market Research
Asia-Pacific Cloud Computing Services Market Analysis, Forecast to 2022
Strong Uptake of Managed Cloud Services Bundled with Value-added Offerings Unlocks Growth Opportunities for Service Providers
The demand for managed cloud and professional services has been increasing, especially in countries with a mature cloud landscape such as Japan. This arises due to complex Big Data and workloads such as enterprise resource planning (ERP) being increasingly migrated to cloud platforms. The expansion of open source technologies, as well as advances i...
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08 Feb 2021  |  North America  |  Market Research
Transformational Growth Powering the Digital Operating Room Market in the United States and Western Europe
Digital Platform, Solutions, and Services Shaping the Future of Surgery
Hospitals are under extreme pressure to reduce or cut costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical hospital issues entail finding new methods to reduce human errors and improve efficiency and quality of surgical care. New technology is now available to help hos...
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27 Sep 2022  |  Asia Pacific  |  Market Research
Southeast Asian Data Center Colocation Services Growth Opportunities
Hyperscale Demand from Public Cloud Service Providers and OTT/Content Media Service Providers Spurs Market Growth
Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue growing with the increasing implementation of digital transformation initiatives, favorable government policies, business-friendly environment, and sub-marine cable connectivity projects. Enterprises shifting focus to disruptive technolog...
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