Search results for: 'enterprise api'
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- Enterprise Cloud Contact Centers in North America, 2023
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21 Oct 2021  |  Global  |  Customer Research
Business Implications of Programmable Communications
CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes
In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...
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01 Feb 2022  |  Global  |  Frost Radar
Frost Radar™: Global Enterprise Health Cloud Infrastructure and Platform Services, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The COVID-19 pandemic has revealed that many healthcare organizations have neither the agility and business continuity programs nor the technologies needed to support them during a crisis. Consequently, some have been forced to act on cloud and digital transformation strategies they had been delaying. The cloud has been critical in helping healthca...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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18 Jul 2019  |  Global  |  Market Research
Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2025
Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions
This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enter...
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25 May 2021  |  North America  |  Frost Radar
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...
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21 Aug 2020  |  North America  |  Market Research
Enterprise Communications Security Trends and Considerations
New Technologies Mean New Threats to Mission-Critical Business Communications
The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and h...
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17 Jan 2023  |  Global  |  Market Research
Regulations and Evolving Markets Drive Growth in the Quality Management Software Industry
The Enterprise-wide Capacities of Quality Management Software Drive Growth Opportunities
As the QMS Systems market grows at a vertiginous pace, Frost & Sullivan provides a thorough, in-depth analysis of the dynamics shaping the industry to companies seeking entry as well as those who have already joined the fray. Quality applies to the entire product life cycle. It has implications across the entire enterprise value chain, so there...
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01 Feb 2021  |  North America  |  Market Research
Digital Transformation in Imaging Powering the Next Wave of Growth in Informatics
Future Growth Potential Enhanced by Growth Opportunities in Enterprise Imaging IT
The global medical imaging and informatics industry is undergoing rapid change with the emergence of new technologies, evolving clinical and administrative needs, and the introduction of new policies and regulations, making it necessary for industry participants to continuously innovate to maintain their competitive edge. New technologies such as A...
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01 Mar 2022  |  North America  |  Market Research
US DoD Cloud Computing Growth Opportunities
Multi-domain Enterprise and Tactical Network Expansion that Require Cloud Computing Solutions Drive Growth Strategies
This Frost & Sullivan research service focuses on US Department of Defense (DoD) cloud computing budget spending and contracts. The DoD uses cloud computing to enhance collaboration and reduce costs. Military bases use enterprise-wide clouds with data storage and retrieval requirements. Tactical forces in the field use deployable clouds. DoD ent...
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21 Jul 2022  |  North America  |  Market Research
North American Data Center Colocation Services Growth Opportunities
Enterprise Digital Transformation, Content Consumption, and Emerging New Locations Drive Future Growth Potential
Data centers are at the core of the digital economy. Enterprises in North America have started using third-party colocation service providers increasingly. They focus on data centers to outsource their data operations. Colocated data centers help enterprises bring processing capacity closer to the data source. In addition, using this infrastructure...
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