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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research
Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021
Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI
This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...
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Special Price $3,712.50 save 25 %
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21 Jan 2019  |  North America  |  Market Research
Global Online Video Platforms Market, Forecast to 2023
As Delivery and Workflow Increasingly Commoditize, Live Workflows and Personalization Capabilities will be Competitive Factors for OVPs
Frost & Sullivan defines an online video platform (OVP) as a fee-based software-as-a service (SaaS) online content solution that enables video content owners to ingest, transcode, store, manage, protect, publish, syndicate, track, and monetize online video. While video continues to form the center of this formal definition, this process also includ...
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Special Price $3,712.50 save 25 %
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21 Sep 2020  |  Global  |  Megatrends
The Four Ps of the Future of Retail
Strategizing for Retail in Times of Disruption
Rapid technology advancements and rising customer expectations have disrupted the global retail industry in the past decade. Outdated retail store concepts, new generations of consumers, and new points of commerce (voice commerce, for example) have also disrupted the industry; however, COVID-19 has been the key disruptor. After the pandemic, retail...
$4,950.00
Special Price $3,712.50 save 25 %