Search results for: 'stackable all in on decis'

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

27 Sep 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027

China’s Strong Performance Boosted Overall Market Growth Rates

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This research study analyzes the current and future trends of the Asia-Pacific video conferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research service is fro...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

Prior to the COVID-19 pandemic, high passenger traffic was constraining airports, leading them to look for efficiency solutions to increase throughput. According to the International Air Transport Association (IATA), the number of air passengers in Asia-Pacific was expected to grow 4.7% annually, compared to 3% worldwide. This massive volume of pas...

Frost & Sullivan observed that 2022 was a mixed year for the APAC power and energy sector. While the region benefitted from ending COVID-19 restrictions and increased economic activity, Russia's invasion of Ukraine meant it faced new energy security challenges as commodity prices rose, particularly for liquified natural gas. This has increased the ...

17 Oct 2016  |  Asia Pacific  |  Market Research

Asia-Pacific Cloud Computing Services Market

Digitization and Changing Perception Fueling Growth in the Cloud Computing Services Market

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Scope of the report The research report includes the following segments: Product scope: Cloud Computing Services- SaaS, PaaS, IaaS Geographic scope: Asia-Pacific End-user scope: Data Center Providers, Cloud Companies Revenue analysis and forecasts, drivers and restraints, market trends, geographic analysis, emerging trends, competitive trends, and...

Organizations today are increasingly reliant on internet services; network and web service availability are being prioritized to ensure customer satisfaction, long-term loyalty, and trust. The growing frequency of distributed denial-of-service (DDoS) attacks is driving organizations to spend more on solutions that help to protect networks, web serv...