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This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.
$1,500.00
Special Price $1,125.00 save 25 %
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12 Dec 2005 | Asia Pacific | Technology Research
Australia and New Zealand CRM Customer Satisfaction Analysis
This study maps the customer behaviour and expectations of enterprises which have deployed and are using OCRM solutions in ANZ. The analysis highlights the key business challenges driving adoption of OCRM solution, vendor evaluation criteria and purchase decision making process, apart from identifying the most suitable vendor in the ANZ OCRM market...
$3,950.00
Special Price $2,962.50 save 25 %
