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30 Jul 2007  |  North America  |  Market Research
North American Mobile CRM Markets
This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Dec 2012  |  Latin America  |  Market Research
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil
Moving from Contact Center to Customer Experience
The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...
$4,950.00
Special Price $3,712.50 save 25 %