Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

Moving from Contact Center to Customer Experience

RELEASE DATE
17-Dec-2012
REGION
Latin America
Deliverable Type
Market Research
Research Code: NBCB-01-00-00-00
SKU: IT02232-AF-MR_11987
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Description

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, and publish customer success stories. Finally, there have been some recent merger and acquisition activities in 2010 and 2011 worth noting.

Table of Contents

Outsourcing Services in the Brazilian Contact Center Market

  • Contact Center Outsourcing Services in Brazil
The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, and publish customer success stories. Finally, there have been some recent merger and acquisition activities in 2010 and 2011 worth noting.
More Information
Deliverable Type Market Research
No Index Yes
Podcast No
Author Daniela Pineiro
Industries Information Technology
WIP Number NBCB-01-00-00-00
Is Prebook No