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After experiencing significant demand shocks on account of COVID-19 in H1 2020, the DCB market made significant progress in H2 2020, registering annual shipments of 1.8 million units with a YoY growth of 9 percent, primarily driven by the revival of demand in the education sector. Despite the slowdown, the pandemic paved the way for the tremendous ...

The traditional on-premises unified communications (UC) market is very mature and is experiencing pressure from both internal and external competitive forces. Premises-based solution vendors are facing challenges from a variety of competitors including disruptive unified communications as a service (UCaaS) providers, network service providers offer...

05 Jul 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Government Sector

Enabling Key Government Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Citizen and Staff Journeys

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Frost & Sullivan has identified the government vertical as ripe for digital transformation and the adoption of modern communications and collaboration technologies to improve operational efficiencies and enhance citizen experiences. The COVID-19 pandemic, and the social distancing norms it necessitated, has impacted all public services, revealing ...

Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...