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2022 UCC Industry Predictions
Transition to the Next Normal Requires Business Agility and Employees Equipped for Success
25-Mar-2022
North America
Customer Research
K742-01-00-00-00
TE04074-NA-CR_26398
Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regions begin to finalize and execute on strategies to shape the next normal.
Frost & Sullivan's 2022 UCC industry predictions report leverage surveys that collected the plans of thousands of IT decision makers globally, and cross checked these data points to develop 7 predictions of what will take place in the comping year, spanning workforce and work style evolution, redesigning the workplace, and technology developments that are both guided by these trends as well as enabling them.
The report provides takeaways with recommendations for enterprise decision decision makers as well as growth opportunities for providers in this environment.
Author: Robert Arnold
Research Scope
2022 in Two Phases
Prediction 1—The Sustained Impact of Hybrid Work
Prediction 2—Redesigning Offices into Creativity and Collaboration Hubs
Prediction 3—Focus on the Employee Experience as Talent Retention Becomes Increasingly Difficult
Prediction 4—Frontliner Empowerment Grows in Prominence
Prediction 5—Programmability Goes Mainstream
Prediction 6—AI Infusion Augments Human Intelligence in Workflows
Prediction 7—Best-of-Breed or Single-Source: Finding Value for Different Requirements
Recommendations for Enterprise Decision Makers
Provider Growth Opportunities
Legal Disclaimer
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