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16 Sep 2016  |  Global  |  Market Research
Data Center Benchmarking Strategy Study
Trends, Future Technologies and Business Models
Companies globally are trying to understand on how to keep their data safe and at the same time use technologies such as cloud computing to stay ahead of competition. Global companies have taken the hybrid route, where they are keeping their sensitive data inside their own data centers and the rest of the data is kept in the cloud. Companies can us...
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17 Mar 2016  |  Asia Pacific  |  Market Research
Singapore Data Center Services (DCS) Market, Forecast to 2021
Transformation Initiatives Push Demand for More DCS
Singapore is one of the most mature markets in the world when it comes to Data Centers (DCs). Singapore, as a country, is considered very secure and also has extremely well-connected infrastructure that provides a lot of boost to the DC industry. As most of the big data center participants have opened a data center in Singapore, it is considered to...
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Special Price $1,125.00 save 25 %
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26 Oct 2016  |  Europe  |  Market Research
EMEA Contact Center Systems Market
Analytics the Only Bright Spot in a Declining On-Premises Market
This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...
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19 Aug 2016  |  Africa  |  Market Research
Disruptive Big Data Applications in South Africa
Assessing the Use of Big Data Solutions in Local Industries
Although South Africa is in a nascent phase regarding the adoption of Big Data technologies, industries have begun implementing Big Data solutions for improved operational processes and to find new business opportunities. The key driving forces behind Big Data discussed in this analysis include increased connectivity and Internet usage, for both mo...
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16 Feb 2017  |  Asia Pacific  |  Market Research
Assessment of the Asia-Pacific Contact Center Market
Upswing in the Domestic Markets Propels Future Growth
This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...
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Special Price $3,712.50 save 25 %
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04 Feb 2016  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Outsourcing Market
The Market Will Maintain a Strong Growth Momentum
This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...
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16 Feb 2017  |  Asia Pacific  |  Market Research
Japan Hosted/Cloud Contact Center Market Update
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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Special Price $1,500.00 save 25 %
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16 Feb 2017  |  Asia Pacific  |  Market Research
South Korea Hosted/Cloud Contact Center Market Update
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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Special Price $1,500.00 save 25 %
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09 Dec 2016  |  North America  |  Market Research
Growth Opportunities in the Hosted/Cloud Contact Center Market
Actionable Strategies and Tactics to Maintain Leadership in a Growing Market
New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...
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25 Jan 2017  |  Global  |  Market Research
Australian Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Australian contact ...
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Special Price $1,500.00 save 25 %